Customer Development Manager - Sales

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Essential Functions

• Maintain regular and consistent contact with customers to meet customer requirements. Develop sales penetration plan. Segment account base by opportunity for growth and potential for risk. Present Ryder services and capabilities. Develop relationships with all customer buying influences. Develop complete understanding of customers business, goals and objectives. Work with RIL to develop opportunities for the application of those services as appropriate. Serve as facilitator between customer and Ryder departments or Ryder vendors.
• Ensure contracted services are delivered to customer. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor CSI results by account. Develop knowledge base of competitive alternatives. Contribute to an effective transition of accounts sold.
• Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & operations
• Training and improvement of sales skills, industry knowledge and personal growth needs

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Demonstrates problem solving skills
• Strong verbal and written communication skills
• Effective interpersonal skills
• Ability to analyze and interpret financial data
• Ability to leverage customers financial data to determine needs and solutions match
• Ability to work within various geographic and demographic environments
• Ability to guide, engage, and impart knowledge to others
• Willingness and ability to work with and mentor new sales employees
• Ability to work independently and as a member of a team
• Ability to work in team concept while holding self fully accountable
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices

Qualifications

• Bachelor's degree required in Business, Marketing, Transportation or equivalent experience
• Five (5) years or more demonstrated consecutive sales and customer relationship management experience in prior sales responsibilities required

DOT Regulated
No

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Job Category

Outside Sales

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process.