This Customer Care role supports customers during evening and overnight hours while ensuring a high level of service and responsiveness. Ideal candidates are dependable, customer-focused, and comfortable working non-traditional schedules.
Schedule
- We are currently hiring four (4) Customer Care Specialist II team members: three (3) positions for 2nd Shift and one (1) position for the Overnight Shift.
- Candidates must be available to work their assigned shift and demonstrate flexibility to support business needs.
- Weekend and holiday work may be required based on operational demands and customer support needs.
- Specific schedules and hours will be discussed during the training process.
The Customer Care Specialist II has a responsibility to ensure that the overall customer experience is "best in class." This is accomplished through the execution of outlined processes and work instructions with proficiency and enthusiasm. The Customer Care Specialist II will demonstrate active listening skills to ensure customer needs are met while exceeding customer and company expectations.
Responsibilities
- Field a high volume of inbound calls.
- Provide excellent customer service for all inbound and outbound calls.
- Maintain timely and accurate documentation in all systems regarding each customer contact.
- Initiate new transactions (via inbound and outbound calls) regarding preventative maintenance, as well as immediate and scheduled service and repairs.
- Assign service requests to the respective market for dispatching.
- Coordinate towing of customer units when necessary.
- Schedule outside vendors when emergency breakdowns are reported.
- Continuously develop and improve company capabilities in the area of dispatching.
- Maintain professionalism and establish positive customer rapport, encouraging repeat business.
- Perform additional duties and special projects as assigned.
Education, Experience, and Qualifications
- Associate degree or high school diploma with two (2) years of equivalent experience.
- 2+ years of experience in a call center environment.
- Knowledge of Microsoft Office Suite.
- Ability to work independently and collaboratively within a team environment.
- Ability to multitask and meet tight deadlines.
- Excellent problem-solving skills.
- Must hold a valid driver's license.
- Highly organized with exceptional follow-through abilities.
- Ability to work assigned second-shift or overnight schedules, including weekends and holidays as business demands require.
USD 18.17 - 27.31 per hour
Compensation:
Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 08/08/2026
EOE, including disability/vets
Skills Required
- Associate degree or high school diploma with two (2) years of equivalent experience.
- 2+ years of experience in a call center environment.
- Knowledge of Microsoft Office Suite.
- Ability to work independently and collaboratively within a team environment.
- Ability to multitask and meet tight deadlines.
- Excellent problem-solving skills.
- Valid driver's license.
- Ability to work assigned second-shift or overnight schedules, including weekends and holidays.
- Authorized to work in the United States for any employer without current or future sponsorship.
What the Team is Saying
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
