Customer Care Representative

Description

at realtor.com (View all jobs)

Scottsdale, AZ

Are you driven to excel in a high-performance environment where your efforts create meaningful impact? At Realtor.com, we are seeking a passionate Customer Care Representative to join our dynamic team. We operate on a foundation of "Real" values that define our culture of excellence:

• Real Purpose: We are united by our mission to help everyone find their home and to support our core customers, real estate agents and brokers, in improving their business outcomes, ensuring every interaction makes a difference.

• Real Ambition: We strive for continuous growth, challenging ourselves to exceed performance goals and career milestones.

• Real Innovation: We embrace change and creative problem-solving to improve the software and support experiences we provide.

• Real Collaboration: We work together as a cohesive unit, supporting one another to deliver world-class service to our real estate professionals.

• Real Ownership: We take full accountability for our work, handling inquiries with accuracy, empathy, and professional integrity.

If you are an enthusiastic self-starter ready to thrive in a fast-paced, high-performance environment, we invite you to apply and help us shape the future of real estate support.

We are currently hiring FULL-TIME Customer Care Representative (CCR) professionals for our inbound call center! Successful candidates will possess strong skills in providing world-class customer service at all times. Strong interpersonal skills, being a self-starter, and an ability to quickly adapt to change are required in this fast-paced, high-volume inbound customer service center.  Let your customer service skills shine as you deliver exceptional service to our customers who are professionals in the real estate industry. While supporting our customers, you will provide prompt, efficient handling of customer inquiries, such as offering insight into our company products, troubleshooting software issues, and addressing billing and general inquiries.

Duties and Responsibilities:

• Customer Support Excellence: Serve as the primary point of contact for our real estate agents and brokers, ensuring every interaction aligns with our Real Purpose to help everyone find their home and to help our professional customers improve their business outcomes.

• Professional Integrity: Demonstrate Real Ownership by maintaining high levels of professionalism, empathy, and accuracy in every interaction, building deep rapport and trust with our professional customers.

• Proactive Growth: Embody Real Ambition by continuously developing deep product knowledge and actively seeking coaching to exceed performance benchmarks in our high-performance environment.

• Technical & Creative Problem Solving: Drive Real Innovation by leveraging AI-assisted support utilities and CRM tools to diagnose software issues, perform technical troubleshooting, and resolve complex product inquiries efficiently.

• Cohesive Teamwork: Contribute to Real Collaboration by working with management and teammates to share insights, optimize processes, and ensure we act as a unified, world-class support team.

• Data Stewardship: Take Real Ownership of data integrity by updating customer information in Salesforce with detailed, accurate notations for every interaction.

• Performance Impact: Consistently meet or exceed expectations for productivity and service quality, demonstrating Real Ambition and the drive to positively impact our customers' business results through efficient, one-call resolution.

• Operational Reliability: Adhere to all attendance and punctuality guidelines, ensuring consistent availability to support our customers and team members.

• Other Duties: Perform other duties and responsibilities as needed.

Education, Skills and Experience:

• Minimum two years of customer service experience preferred, ideally in a call center environment

• Must be willing to work in a heavy phone-based environment

• Must be able to work in office 3 days per week

• Experience with performing outbound calls is a plus

• Must be able to work independently and in a team environment

• Must be able to type, talk, and perform technical troubleshooting across multiple web and system platforms simultaneously

• Typing words per minute - minimum expectation 35-40 WPM

• Ability to multi task and adapt to changing business needs

• Hands-on experience with Salesforce (or similar CRM), AI-assisted customer service software, Gmail, Google Workspace, MS Office Suite, web browser troubleshooting, and instant messaging tools

• Familiarity with AI support integrations (e.g., automated ticket routing, AI chatbots, real-time agent assist tools) is highly preferred

• Must have understanding of internet navigation and tools

• Excellent communication skills, both verbal and written

• Excellent track record of attendance

• Must have High School diploma or equivalent 

Hours: 

Must be able to attend training Monday through Friday from 7:30am to 4pm for the first 4 weeks of employment, including 3 mandatory days in office per week thereafter. 

Regular working hours will consist of working 40 hours, between Monday - Saturday, including a mandatory 3 days in office per week, M-F with shifts being scheduled between 6am to 6:15pm. 

Closed major holidays and Sundays. 

Pay and Benefits:

This position offers a competitive base pay of $19.50 per hour, with the opportunity to earn up to an additional $400 per month in performance-based bonuses. With these incentives, you can achieve a potential annual income of $45,360.

Competitive benefits such as medical, dental, vision, 401(k), vacation and holidays. 

Vast growth and development opportunities based on merit, past performance, and leadership potential.

About realtor.com

At realtor.com®, we aren’t just a website; we are a high-performance community of nearly 2,000 innovators driven by excellence and meaningful impact. Our culture is powered by our "Real" values, ensuring that every teammate has a Real Purpose. We are united by a dual mission: helping everyone find their home and empowering our core customers—real estate agents and brokers to achieve superior business outcomes.

We thrive on Real Ambition, constantly challenging ourselves to lead the industry through Real Innovation. Here, your work matters. Through Real Collaboration, we solve complex problems together, and with Real Ownership, every individual is empowered to take accountability and drive results. Every month, 70 million people trust us with their journey home, and we provide the world-class support that helps our professional partners succeed.

With dynamic offices across North America, we offer an environment where high achievers flourish. If you are looking for a career where your efforts create tangible rewards for homeowners and professionals alike, we invite you to join us.

Let’s make a difference, together. For Real.

Diversity is important to us, therefore, realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.