Description
Avail Customer Care Representative
This role will align with the Avail team, a part of the realtor.com® network. Avail offers a software platform with a complete set of tools, guidance, and best in class educational content providing landlords with everything they need to be confident and professional.
Are you a people expert? Are you eager to create lasting impressions by using your ability to teach, empathize, and build relationships? At Avail, we are as passionate about our customers as we are about improving the rental process for everyone. In this role, you will be our customer's first point of contact, and you will have the opportunity to drive the value they find on the platform. We build our policies around our favorite company values- Customers Are Our North Star and People Are Our Foundation! What we mean by that is the people on our team are just as important as our customers. If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Customer Care Representative and help change the world of real estate, one home at a time.
What you’ll do:
Develop a deep knowledge of Avail.co products and services
Guide and support customers through phone and email channels as they learn to navigate the renter and landlord lifecycle from beginning to end
Help customers troubleshoot issues of low to medium complexity levels
Answer questions for landlords and tenants about topics such as:
How do I list my property?
How do I apply?
How do I build a residential lease that complies with my state laws?
How do ACH payments work?
Identify the need for and create self-help solutions for customers and internal team members
Be your authentic self in each and every conversation
What you’ll bring:
Verbal and written fluency in English and Spanish a plus
Deep passion and drive to help others and humanize the customer service experience
At least 1 year of supporting customers by taking high volume inbound calls
At least 2 years experience in customer-facing roles
Expert-level written and oral communication
Bachelor's Degree, preferred
Experience working with a fast-growth technology company, preferred
Experience in the following tools: Zendesk and JIRA, preferred
Skills Required
- At least 1 year of experience supporting customers through high-volume inbound calls
- At least 2 years of experience in customer-facing roles
- Expert-level written and oral communication skills
- Deep passion and drive to help others and humanize the customer service experience
- Fluency in English
- Fluency in Spanish
- Bachelor's degree
- Experience working with a fast-growth technology company
- Experience with Zendesk and JIRA
Realtor.com Compensation & Benefits Highlights
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Healthcare Strength — Healthcare is described as comprehensive, including medical, dental, and vision coverage alongside mental-health resources, telemedicine, reproductive care, and gender-affirming and fertility/family-building benefits. This breadth is consistently positioned as a core strength of the package.
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Parental & Family Support — Policies include up to 20 weeks of paid parental leave for primary caregivers, plus backup child and adult care, lactation support, adoption assistance, and family-support tools. These offerings are presented as a standout element of the total rewards.
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Leave & Time Off Breadth — Paid time off is portrayed as generous or flexible, with paid holidays and sick leave noted across materials. This flexibility is highlighted as contributing to better work-life balance.
Realtor.com Insights
What We Do
For years, millions of home shoppers have turned to realtor.com® to find their dream home. Operated by Move, Inc., realtor.com® offers a comprehensive list of for-sale properties, as well as the information and tools to make informed real estate decisions. Today, more than ever, realtor.com® is The Home of Home Search℠. Realtor.com® also offers homeowners a bevy of useful tools and resources through the My Home℠ dashboard. My Home℠ dashboard allows property owners to manage their home like the important investment it is by tracking their home’s value over time, researching and managing home improvements, and scouting other similar properties in the neighborhood.
Why Work With Us
The way home begins with you. With a diverse team of experts alongside you, you’ll help us reach new heights at the forefront of the digital real estate space. Bring your extensive knowledge and deep expertise and collaborate with other passionate visionaries to lead our industry and revolutionize the way people find home, in every form.
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Realtor.com Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Enjoy the flexibility of our hybrid policy—simply choose whichever three days a week work best for you to come into any of our offices.
