NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people.
Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.
Our Japan Sales Operations team seeks a seasoned and strategic Customer Business Operations Specialist. This meaningful role focuses on direct customer relationships. You will manage the entire order lifecycle, from forecast management to delivery and post-shipment support. Collaboration with sales, finance, and operations is essential to maintain smooth and reliable processes.
What you'll be doing:Own the complete order and supply management for a strategic direct customer. Process purchase orders and coordinate booking and delivery with internal teams. Manage schedule changes and track weekly forecast against supply commitments. Proactively resolve delays, pull-ins, and push-outs with operations and demand planning teams.
Handle finance-related operations including monthly payment confirmation, accounts receivable reconciliation, credit limit management, and rebate tracking.
Develop and maintain customer-facing and compliance documents — export parameter sheets, environmental regulatory surveys, and quotations — and assist with RMA processes from start to finish, including approval tracking, return shipments, and defect rate reporting.
Work alongside sales, finance, operations, and global teams to facilitate flawless delivery across the customer's multiple production sites and promote continuous progress in our methods.
Strong analytical skills — comfortable working with data, identifying discrepancies, and translating findings into actionable recommendations.
Excellent communication skills in both Japanese and English, written and verbal.
Demonstrated capability to collaborate across departments and maintain connections with sales, finance, operations, and international colleagues.
Experience in direct customer-facing operations roles — comfortable managing relationships with customer procurement teams and external partners.
Passion for improving processes and driving operational excellence; genuine enthusiasm for this type of customer operations work.
Bachelor's degree in Business, Supply Chain, or a related field.
More than 3 years of experience in customer operations, supply chain operations, or order management.
Practical experience with order-to-delivery workflows: order intake, booking, backlog management, shipment coordination, and post-delivery follow-up.
Experience with an ERP or order management system (e.g., SAP or equivalent).
Flexibility is essential in this role — we are looking for someone who can navigate ambiguous situations and non-standard customer requirements with ease. A genuine interest in using technology and automation to improve how work gets done is also important.
Experience in a direct customer operations model, including use of customer-proprietary ordering or procurement systems.
Practical experience in finance operations including accounts receivable management, credit limit coordination, or rebate processing.
Experience with export compliance paperwork (e.g., parameter sheets for export authorization, environmental regulatory surveys).
Background in a high-growth technology or semiconductor company.
Familiarity with CRM tools and business intelligence platforms for reporting and data analysis.
The ideal candidate is a diligent problem solver who thrives in a fast-paced, customer-focused environment. You balance day-to-day execution with a mentality for continuous improvement, and you build customer trust through consistent, reliable follow-through. Ready to make a real impact? We would love to hear from you!
Widely considered to be one of the technology world’s most desirable employers, NVIDIA offers highly competitive salaries and a comprehensive benefits package. As you plan your future, see what we can offer to you and your family www.nvidiabenefits.com/
Skills Required
- Bachelor's degree in Business, Supply Chain, or a related field
- More than 3 years of experience in customer operations, supply chain operations, or order management
- Experience with order-to-delivery workflows, including order intake, booking, backlog management, shipment coordination, and post-delivery follow-up
- Experience with an ERP or order management system, such as SAP or equivalent
- Strong analytical skills and ability to identify discrepancies and make actionable recommendations
- Excellent written and verbal communication skills in Japanese and English
- Cross-functional collaboration experience with sales, finance, operations, and international colleagues
- Experience in direct customer-facing operations and managing customer procurement relationships
- Ability to navigate ambiguous situations and non-standard customer requirements
- Interest in using technology and automation to improve work processes
- Experience with customer-proprietary ordering or procurement systems
- Experience with accounts receivable management, credit limit coordination, or rebate processing
- Experience with export compliance paperwork and environmental regulatory surveys
- Background in a high-growth technology or semiconductor company
- Familiarity with CRM tools and business intelligence platforms
NVIDIA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NVIDIA and has not been reviewed or approved by NVIDIA.
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Equity Value & Accessibility — Equity awards and a discounted ESPP are highlighted as core parts of total compensation, enabling employees to share in the company’s success. Stock-based compensation and the two-year lookback ESPP are consistently described as especially valuable.
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Healthcare Strength — Health coverage is portrayed as robust, with comprehensive medical, dental, and vision options alongside mental health support and on-site care resources. Employer HSA contributions and wellness perks reinforce the depth of the offering.
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Retirement Support — Retirement programs are depicted as strong, featuring a meaningful 401(k) match with Roth options and support for Mega Backdoor Roth contributions. These elements position long-term savings as a notable advantage of the total rewards package.
NVIDIA Insights
What We Do
NVIDIA’s invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined modern computer graphics, and revolutionized parallel computing. More recently, GPU deep learning ignited modern AI — the next era of computing — with the GPU acting as the brain of computers, robots, and self-driving cars that can perceive and understand the world. Today, NVIDIA is increasingly known as “the AI computing company.”
