MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.
Responsibilities
- Prepare and support the VP of Strategy & Transformation for customer and partner meetings, including the creation of briefing documents, talking points, and follow-up communications.
- Assist sellers in engaging internal and external key stakeholders and facilitating executive sponsorships.
- Edit and review executive briefings for clarity and impact.
- Serve as a resource for field teams, providing guidance on communications top practices and supporting flagship events.
- Coordinate and support field events such as Ignite, Build, AI Tours, and industry-specific conferences
- Define success criteria and performance metrics for engagements, using data to support decision-making and measure outcomes.
- Partner across teams to establish program strategies, requirements, plans, milestones, resource needs, and approaches for resolving program issues.
- Coordinate communication and engagement plans for stakeholders, partners, and customers, adapting messages to the audience and business needs.
- Track program progress, risks, and mitigation plans; use insights from performance data to identify opportunities to improve and scale programs.
- Embody and promote Microsoft’s culture and values in all interactions and initiatives.
Qualifications
Required/minimum qualifications
- Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement
- OR equivalent experience.
- Master's Degree in Business, Operations, Finance, or related field AND 3+ years experience in program management, process management, or process improvement
- OR Bachelor's Degree in Business, Operations, Finance, or related field AND 5+ years experience in program management, process management, or process improvement
- OR equivalent experience.
- Experience in event planning and coordination, with a focus on field support and executive engagement.
- Experience managing multiple priorities and working in a fast-paced environment.
- Experience tracking and managing customer engagement activities.
- Demonstrated sense of urgency and entrepreneurial mindset, with the ability to challenge established approaches, move quickly from idea to action, and deliver measurable value.
- Experience using Copilot, AI agents, or other agentic capabilities to improve workflows, increase impact, and create new value.
Business Program Management IC3 - The typical base pay range for this role across the U.S. is USD $77,800 - $153,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $102,200 - $169,900 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Skills Required
- Bachelor's degree in Business, Operations, Finance, or a related field and 2+ years of experience in program management, process management, or process improvement
- Equivalent experience in lieu of the stated bachelor's degree and experience requirements
- Master's degree in Business, Operations, Finance, or a related field and 3+ years of experience in program management, process management, or process improvement
- Bachelor's degree in Business, Operations, Finance, or a related field and 5+ years of experience in program management, process management, or process improvement
- Experience in event planning and coordination, field support, and executive engagement
- Experience managing multiple priorities in a fast-paced environment
- Experience tracking and managing customer engagement activities
- Sense of urgency and entrepreneurial mindset, including the ability to challenge established approaches and deliver measurable value
- Experience using Copilot, AI agents, or other agentic capabilities to improve workflows and increase impact
Microsoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microsoft and has not been reviewed or approved by Microsoft.
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Fair & Transparent Compensation — Pay is presented as broadly competitive overall, with clear role/level/location variation and an emphasis on using posted ranges and band information for apples-to-apples comparisons.
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Retirement Support — Retirement benefits are described as a standout, highlighted by a strong 401(k) match structure and immediate vesting, plus additional plan features for tax-advantaged saving.
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Parental & Family Support — Family-oriented benefits are portrayed as a meaningful strength, with substantial paid parental leave and added supports like back-up care and adoption/surrogacy assistance.
Microsoft Insights
What We Do
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
