Customer Advocate, AMER

Posted 4 Days Ago
Hiring Remotely in Manila, First District NCR, National Capital Region
Remote
Junior
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Atlassian provides tools to help every team unleash their full potential.
The Role
As a Customer Advocate at Atlassian, you will provide customer service through various communication channels, assist with billing and account management, improve support experiences, and collaborate with teams to enhance customer satisfaction.
Summary Generated by Built In

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Your future team
One part brand and one part problem-solving champion, Customer Advocates are passionate about helping customers. Customer Advocates are here to assist and support Atlassian customers by providing an incredible customer experience. Our team of CAs is equipped with the necessary skills with inquiries related to billing, payments, account and subscription management, account access, and simple to complex product plans and pricing questions. We aim to ensure that we can resolve our customers' sales-related issues. If you have experience empathizing with customers, finding solutions to their problems, getting to the bottom of issues, and working collaboratively with others (Play(ing), as a Team), then the Customer Advocate team is the perfect fit for you!
You'll get to:

  • Provide customer service for billing, troubleshooting, and account management by email, chat, or phone. - Serve exceptional customer service to ensure high satisfaction.
  • Improve support experience for other advocates and customers by using feedback to enhance internal processes, and automation. - Work with remote teams and other departments for a smooth customer experience.
  • Embody our value of "Don't #@!% the customer".
  • Acquire knowledge of new systems, products, and processes.
  • Use Atlassian products to gain valuable skills that can be used across the company.
  • It is important to note that there is a minimum 1.5 years in role required before exploring other opportunities at Atlassian.


On your first day, you will need to come prepared and meet the following:

  • Our team has a wealth of experience in delivering top-notch customer service across multiple communication channels by email, phone, or chat
  • We have our customers covered.
  • We excel in customer service. We are accomplished in positive language to communicate technical issues in non-technical terms to ensure every interaction is constructive.
  • We understand things can get hectic, that's why our team is equipped with the skills necessary to adapt to changes in schedules and demands.
  • At our core, we believe that maintaining positivity is crucial for excellent customer service. We prioritize urgency and ensure careful execution in all support responsibilities.
  • We provide product and service information, answer questions, and resolve issues.


Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .

What the Team is Saying

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The Company
HQ: San Francisco, CA
11,000 Employees
Remote Workplace
Year Founded: 2012

What We Do

Atlassian creates teamwork solutions for high-performing teams. Our portfolio of collaboration and work management software products includes Jira, Confluence, Trello, Loom and Rovo. More than 300,000 businesses worldwide rely on Atlassian’s technology, including 80 percent of Fortune 500 companies. Our solutions support various business teams and they help organizations plan, track, and deliver their biggest ideas together.

Why Work With Us

At Atlassian, we believe we can accomplish so much more together than apart — which is why everything from our tooling — to our distributed workforce — to how our teams are structured is rooted in collaboration. Come join us and help unleash the potential of every team.

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About our Teams

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Remote Workspace

Employees work remotely.

Atlassians have flexibility in where they work to support their family, personal goals, and other priorities. Our approach to distributed work allows us to tap into talent beyond our office locations, and to reimagine how work gets done.

Typical time on-site: None
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