Accounts Receivable Specialist - Collections

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
This is a remote position. To help our teams work together effectively, this role requires you to be located in the Philippines.
Are you an experienced Accounts Receivable Specialist with a good sense of humor, a rock-solid work ethic, and a love for detail? If so, we've got a home for you here in our Accounting team. We've built a truly extraordinary team of Accounting professionals who take their jobs, but not themselves, seriously. Your responsibilities will include the prompt collection of receivables, dispute management, issue resolution, and analysis of Accounts Receivable and any potential risks in the collection. You will be in charge of providing analysis and reporting requirements of the team. You will also handle the core accounting responsibilities of Atlassian and hold high standards for processing transactions.
As an Accounts Receivable Specialist, you will collaborate with our global team and roll up your sleeves to resolve delinquencies, manage customers, address credit risks, and handle other related transactions.
What you'll do

• Perform customer collection procedures on outstanding receivables and manage dunning reminders
• Monitor and review the Accounts Receivable Aging report to assist the Team Leader in ensuring timely collections
• Take all necessary action to recover payments from delinquent accounts
• Provide weekly collection updates to communicate to management the upcoming payments, disputes, and potential write-offs.
• Resolve customer's/partner's billing disputes, issues, and requests
• Work closely with customers and partners to ensure all cash receipts are accounted for correctly
• Assist Team Leader in providing appropriate action on escalations
• Propose payment plans for the Management review
• Responsible for the creation of Pay on Account Statements and submission of Invoices to customers/partners as well as registration of the account to various billing platforms.
• Maintain the targeted Days Sales Outstanding in line with the company's goals and KPI
• Prepare monthly and quarterly Accounts Receivable subsidiary and general ledger reconciliation, Accounts Receivable Aging Analysis, Bad Debts Provisioning, and Accounts Receivable Flux Analysis.
• Deliver the required analysis and reporting requirements of the team
• Ensure completion of audit support requirements
• Assist in all other operational activities like manual invoicing, cash application, customer refunds, bank reconciliation, and creation of journal entries
• Assist in other miscellaneous projects as needed to support the Accounts Receivable Team
• Evaluate processes and initiate improvements to increase operational efficiency
• Partner with the Management in the training and development of the team members
• Be a team player and be willing to take on other responsibilities that may be assigned to you

Your background

• Excellent written and verbal communication and problem-solving skills
• Have more than 5 years of experience as an Accounts Receivable Specialist (preferably Collections functions)
• Your organizational skills are superb and you manage time well
• Have worked previously with a multinational company, preferably in a public company environment (SOX)
• Advanced Microsoft Excel skills
• Experience with ERP systems (SAP, Oracle, Netsuite, etc.) preferred.
• Are highly analytical and strategic - emphasis on automation, and constant improvement

More about our team
This role will be a member of the Atlassian Accounting Team responsible for AR, Revenue, AP, GL, Fixed Assets, Prepaid and Accruals. In this role you will work with various members of the accounting team in addition to working closely with customer and partner advocates, sales operations and support teams.
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .