About the Role
The Customer Advocacy Intern will support the team responsible for building, managing and growing customer marketing programs. Reporting to the Head of Customer Advocacy, the ideal candidate will be interested in a focus on both customer engagement and scaling customer programs in high growth SaaS companies. This is a fantastic opportunity to join a high growth company with a mission to build a better internet.
You will shadow the Customer Advocacy Manager in APAC & Japan cross functionally and globally in building customer participation with enterprise customers across many industries and partnering closely with stakeholders in Sales, Customer Success, Marketing, Product, and PR/AR.
The candidate is an entry level intern who will work closely with the APAC & Japan Customer Advocacy manager, who is driving all Customer Marketing and Customer Advocacy programs in region. Success is measured by the ability to drive forward efficiently and at the speed of the business, focused on quantity and quality of content, deep engagement with top accounts, brand equity, and levels/titles of participating customers.
The main projects are:
- Customer References:
- Support and fulfil sales 1:1 and RFP requests for customer references working across customer advocacy and account teams
- Manage/track customer references requests via customer marketing tools
- Support customer reference requests from key stakeholders across events, campaigns, product, analyst, and public relations teams
- Customer Advocacy:
- Qualify, develop and maintain a targeted pipeline of strategic customer relationships
- Manage and qualify incoming nominations
- Contribute to the development of high quality, world-class customer story content
- Advisory Boards and Councils:
- Shadow the process and contribute to our Sydney customer advisory boards/councils
- Coordinate across many teams and executives, pre/post event success
- Develop documents and reporting pre/post event
- Assist in onsite, in-person, best-in-class customer experiences
Responsibilities
- Collaborate with the APAC & Japan GTM teams to develop and execute customer marketing strategies that align with business goals.
- Support the research, writing, and editing of engaging case studies, customer interviews, and other marketing collateral.
- Learn and support marketing and customer advocacy tech stack.
- Contribute to planning and brainstorming sessions, bringing creative ideas and new efficiencies using AI to the table.
- Support the team in analyzing advocacy activity performance and identifying opportunities for improvement.
- Contribute to monthly and quarterly reporting, including newsletters
Skills & Qualifications
- Currently pursuing a degree in Journalism, English, Marketing, Communications, or a related field.
- Available for a full-time 12-week internship, working from our Singapore office 3-5 days a week during the summer (May-Aug).
- A strong portfolio of writing samples across different formats (e.g., blog posts, articles, essays).
- Ability to write clearly and concisely with the flexibility to adapt tone for various digital platforms and audiences.
- Strong project management skills.
- Strong research skills and a keen eye for detail.
- Excellent communication and collaboration skills.
- Curiosity and a proactive approach to learning and problem-solving.
- Bonus: A passion for technology and its impact on the digital landscape is highly desirable.
You can check out our internship blogs to learn more about our program and hear directly from our past interns.
Cloudflare Compensation & Benefits Highlights
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Parental & Family Support — Up to 16 weeks of paid bonding leave for qualifying new parents and inclusive family-forming benefits (fertility, adoption, gestational carrier support) are explicitly offered. These provisions reflect a broad, inclusive approach to supporting different paths to parenthood.
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Leave & Time Off Breadth — 'Take‑what‑you‑need' (unlimited) vacation is promoted alongside paid holidays. This structure signals strong flexibility for taking time off.
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Equity Value & Accessibility — Equity is positioned as part of total rewards for all employees, complemented by an employee stock purchase plan. Broad access to ownership can meaningfully augment total compensation when equity performs well.
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