Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.
Job title:
Customer Advisor (Refer - A - Friend)Job Description:
To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation
To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion..
To respond to all contacts from both internal & external customers made via all the available channel
To accurately capture data and enter it on to the relevant systems
More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area
EARN R1500* WHEN YOU REFER-A-FRIEND
Here’s how it works:
It is time to spread the word - connect with your friends and family members and share the word – we are hiring, and you can earn R1500 per person successfully referred and hired by us!
There is no limit on the number of friends you can refer to us, so what are you waiting for? Refer a friend today!
The eligibility criteria
To apply, your referee must meet the following criteria:
- Have 12 months international call centre/BPO experience
- OR 24 months domestic call centre experience
- Have a matric or NQF 4 Certificate
- Possess an ITC and clear criminal record
- Agree to be subject to vetting checks
How to refer a friend
- Log onto Workday
- Click the careers icon
- The page will open with icons under “Actions” - click on “Refer a Candidate” tab
- Complete all the information requested on the page
- Enter the following job requisition number into the ‘Job Details’ section:
- Click submit
If you need support accessing Workday, please email [email protected].
Qualifying criteria for the referee:
- To qualify for the referral fee, you must be a Capita employee at the time of referring the individual and be in possession of a signed employee contract.
- To qualify you cannot be working out a notice period, nor can the referee be working out a notice period
- Only referrals sent to the correct Workday job requisition will qualify for the incentive.
Please do not send referrals directly to recruiters.
How does the referral fee work?
- At the end of your friends first 3 months with the business, the program initiative pays you R500
- At the end of their following six months with the business (once they have attained tenure of 6 months) the initiative will pay you a further R1000
- Both the candidate and the referee must be employed with Capita, at the time, to be eligible for the pay-out.
Capita South Africa aims to build the foundation for a sustainable future, providing opportunities through great career opportunities.
Location:
Cape Town,
South AfricaTime Type:
Contract Type:
PermanentSimilar Jobs
What We Do
Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation¬. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com
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