The Role
The Customer Adoption Manager drives growth and adoption of Coupa Pay by serving as an advisor, managing engagements, providing expertise, and delivering insights to enhance customer value.
Summary Generated by Built In
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Customer Adoption Manager at Coupa:
We are looking for highly energetic and driven customer champions to work on the Coupa Pay team. This role will help our customers get the most out of their Coupa Pay investment by driving growth and adoption of their use of Virtual Cards, Digital Payments, and Working Capital Solutions / Early Pay Discounts.
What You'll Do:
- Serve as a strategic advisor to customers by driving adoption, optimizing configuration, and aligning Coupa Pay usage with business goals.
- Manage multiple customer engagements using strong project management practices, including regular status updates, adoption plans, and action tracking.
- Provide functional and technical expertise across all Coupa Pay capabilities, including support for major releases and supplier enablement.
- Deliver compelling, data-driven insights to identify opportunities for improvement and enhance customer value realization.
- Collaborate with internal teams and forge strong customer relationships to support growth, self-sufficiency, and long-term success.
What You Will Bring to Coupa:
- 5+ years of experience in finance, procurement, accounts payable, sourcing, or IT, with a strong preference for a background in both procurement and AP.
- Proven client management skills with the ability to drive continuous improvement and thrive in fast-paced, high-growth environments.
- Strong communication, organizational skills, attention to detail, and a passion for problem-solving and understanding core processes.
- Experience with SaaS solutions, software configuration, and delivering product demonstrations; familiarity with financial/accounting and CRM systems (e.g., Salesforce).
- Proficiency in AI tools such as Gemini and Notebook LM, Proficiency in Excel and a goal-oriented mindset with a collaborative, curious, and adaptable approach.
- Knowledge of SQL, PHP or other programming languages is a plus.
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Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Skills Required
- 5+ years of experience in finance, procurement, accounts payable, sourcing, or IT
- Proven client management skills
- Experience with SaaS solutions, software configuration, and product demonstrations
- Familiarity with financial/accounting and CRM systems
- Proficiency in AI tools such as Gemini and Notebook LM
- Knowledge of SQL, PHP or other programming languages
What the Team is Saying
Aditya Maheshwari
Sr. Software Engineer, Cloud
Alex Moon
Operations Analyst, Order Management
Jose Miguel Jimenez
Procurement
Jessica Fonseca
Technical Support Specialist
Daniela Aristizábal
Associate Planning & Operations Analyst
Coupa Compensation & Benefits Highlights
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Healthcare Strength — Company materials describe comprehensive healthcare and mental wellness programs for employees and their families, positioning well‑being as a core pillar of the package.
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Leave & Time Off Breadth — Generous paid time off, parental leave, and company Wellness Days are highlighted, with remote‑work flexibility available for many roles.
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Parental & Family Support — Family‑focused offerings include parental leave, fertility benefits, family medical leave, and on‑site mother’s rooms to support caregivers.
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The Company
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Remote Workspace
Employees work remotely.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
Typical time on-site:
HR
Ann Arbor
Bangalore office
Bogotá, CO
Boston, MA
Chicago, IL
Dubai, Dubai 48800
Hyderabad office
São Paulo, BR
Shivaji Nagar, IN
Singapore, SG
Tokyo Office
Uppsala, SE
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