Do you excel at managing sales activity, maintaining accurate customer records, and supporting account teams in a fast-moving sales environment?
About the Business:
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement in driving insights from complex data sets, improving operational efficiency, increasing program integrity, discovering and recovering revenue, and making timely, informed decisions to enhance investigations. You can learn more about LexisNexis Risk Solutions at risk.lexisnexis.com/government.
About our Team:
Our strategic civilian sales team supports state and local government customers by helping retain existing revenue, generate new business within current accounts, and pursue new customer acquisition. The team works in a collaborative sales environment focused on responsive customer engagement, accurate account management, and effective support for products and services that help government agencies achieve their missions.
About the Role:
The Customer Administrative Specialist plays a key supporting role for Civilian Markets at the state and local levels. This role is responsible for supporting sales activity, maintaining accurate customer and prospect records, assisting with order and documentation processes, and helping the sales organization engage prospective and existing customers effectively.
You will make outbound sales contacts, pursue leads, support customer ordering activity, and maintain communication with sales leadership. The Customer Administrative Specialist uses product knowledge, internal systems, and strong organization skills to help develop a portfolio of buying customers while supporting efficient sales execution.
Responsibilities:
• Making outbound sales contacts, including cold calls, and pursuing sales leads to develop a portfolio of buying customers.
• Accepting orders, closing sales, maintaining customer records, and completing required documentation accurately and on time.
• Identifying and qualifying prospective customers and recording sales prospecting activity in Salesforce.
• Representing an assigned product line that may overlap with other sales teams’ territories, as applicable.
• Working within territory, account, product, service, or sales processes of limited complexity.
• Informing customers of new product and service introductions, pricing, and relevant updates.
• Maintaining regular communication with the Sales Director and Team Lead to support sales priorities and execution.
• Maintaining a proficient understanding of Accurint, including the ability to demonstrate the platform and discuss pricing plans.
• Performing all other duties as assigned.
Requirements:
Experience & Education
• High School Diploma
• Basic functional knowledge and skills in selling and account management, with the ability to deepen knowledge of products and solutions.
• Ability to understand key business drivers and apply that knowledge to daily work.
Technical & Professional Skills
• Proficiency using Salesforce and other internal operational systems.
• Ability to present information in an appropriate style and explain technical information clearly.
• Ability to persuade clients and others in standard situations.
Core Capabilities
• Ability to multitask and respond effectively to changing priorities and situations.
• Self-motivation and the ability to work independently.
• Professional demeanor and strong work ethic.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- High School Diploma
- Basic functional knowledge and skills in selling and account management
- Ability to understand key business drivers and apply that knowledge
- Proficiency using Salesforce and other internal operational systems
- Proficient understanding of Accurint, including ability to demonstrate the platform and discuss pricing
- Ability to present information appropriately and explain technical information clearly
- Ability to persuade clients and others in standard situations
- Ability to multitask and respond effectively to changing priorities
- Self-motivation and ability to work independently
- Professional demeanor and strong work ethic
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
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