This position offers the option of a hybrid work schedule, with three days working in the office and two days working remotely.
Great West Casualty Company is expanding our Service Center team and seeking candidates with exceptional customer service experience to become a Service Center Representative. This position will engage each day with insureds, agencies, and other clients in the commercial trucking field to provide answers and offer solutions to policy coverage questions, reinforce Great West's value to drive renewals and direct billing, and deliver upon the promise of our company standard: "The Difference is Service."
Hours for this shift will be: 10 a.m. to 6 p.m.
Desired Qualifications:
- Demonstrated ability to deliver exceptional customer service.
- Ability to build client relationships through effective phone and written communication.
- Experience working in insurance preferred but not required.
- Ability to work in a fast-paced environment as part of a dynamic team.
- Strong organizational skills and attention to detail.
- Analytical and problem-solving mentality.
Your Future Starts Here: Benefits That Support Your Lifestyle
- Competitive Compensation
- Generous paid time off and paid company holiday schedule
- Medical, Dental, Vision, Life, Long-Term Disability, Company Match 401(k), HSA, FSA
- Paternal Leave, Adoption Assistance, Fertility and Family Planning Assistance, Pet Insurance, Retail Discount Programs
- Community volunteer opportunities
- Wellness programs, gym subsidies, and support for maintaining a healthy lifestyle
- Scholarships for dependents and tuition reimbursement to further your education
- Company paid continuing education and monetary awards for professional development
- Opportunities for a hybrid work schedule (three days in the office, two days remote)
Who We Are
At Great West, an Old Republic Company, we are dedicated to serving the people and businesses that keep America moving. As one of the nation's leading providers of insurance solutions for the trucking industry, we partner with drivers, fleets, agents, and customers to deliver exceptional service, innovative solutions, and trusted expertise. Our success is built on the strength of our employees, with more than 1,200 professionals working across the country who are committed to integrity, collaboration, and making a difference every day.
We believe that great people build great companies. That's why we foster a culture where employees are valued, supported, and empowered to grow both personally and professionally. Whether you're helping customers, supporting business operations, or supporting your team, your contributions matter. If you're looking for a career with a stable, respected organization that prioritizes customer service, teamwork, continuous learning, and employee well-being, we invite you to join Great West as we help keep the nation's economy moving forward, one mile at a time.
To learn more about Great West and our office locations, please visit www.orgreatwest.com
Great West is an Equal Opportunity Employer
Skills Required
- Exceptional customer service experience
- Ability to build client relationships through effective phone and written communication
- Ability to work in a fast-paced, dynamic team environment
- Strong organizational skills and attention to detail
- Analytical and problem-solving ability
- Insurance experience
Great West Casualty Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Great West Casualty Company and has not been reviewed or approved by Great West Casualty Company.
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Leave & Time Off Breadth — PTO scales by tenure and is paired with company holidays, a floating holiday, and multiple paid leaves covering parental bonding, disability, caregiving, military service, jury duty, and bereavement. This breadth supports time away for both routine rest and significant life events.
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Wellbeing & Lifestyle Benefits — A shorter standard workweek and broad hybrid eligibility support day-to-day balance. Wellness resources such as an EAP and fitness-club subsidies further reinforce lifestyle support.
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Retirement Support — The 401(k) program includes employer matching with potential additional annual company contributions. This structure bolsters long-term savings alongside other financial protections.
Great West Casualty Company Insights
What We Do
Working together, Joe Morten & Son, Inc. and Great West Casualty Company provide specialized insurance products and services to thousands of truckers across the country. Our unique focus on the trucking industry allows us the opportunity to provide valuable insight and understanding to the variety of people we encounter every day. If your passion is to help others, you value education and continuous improvement, you enjoy participating in community activities, and you want to be valued for your contributions, come be part of our successful team. We are members of the Old Republic group of insurance companies. Old Republic International Corporation, our ultimate parent holding company, ranks among the nation's 50 largest publicly held insurance organizations with a substantial interest in major segments of the industry. Other regional locations: -Knoxville, TN -Bloomington, IN -Boise, ID -Arlington, TX To learn more, please visit www.gwccnet.com. Join our Talent Community for job alerts and priority resume review. Go to www.gwccnet.com/talent-community. View our LinkedIn community rules at http://info.gwccnet.com/great-west-casualty-company-community-rules. Follow us on social media! Facebook: https://www.facebook.com/GreatWestCasualtyCompany/ Twitter: https://twitter.com/GreatWestCC YouTube: https://www.youtube.com/channel/UCiukqjdbXgFwF-a_qLVUmfQ
