Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.
Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.
Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency.
With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.
At Harness, our Customer Account Managers own the customer’s success from onboarding through implementation and adoption. You’ll be the trusted advisor and primary owner for a portfolio of accounts, driving customers to full value realization on the Harness platform, program-managing their implementation, and keeping their engineering, security, and executive teams aligned every step of the way.
This is a technical, customer-facing role for someone who’s equally comfortable running a delivery plan and talking CI/CD with a platform engineering team.
- Own the end-to-end customer journey, from onboarding and implementation through adoption and value realization, as the primary point of contact for your accounts.
- Build and execute customer success plans that tie Harness capabilities to each customer’s business goals, and track measurable progress against them.
- Program-manage multi-workstream implementations: roadmap, milestones, scope, resourcing, and risk, coordinating Harness and customer teams throughout.
- Lead the engagement cadence: weekly status, proactive risk management, and clear communication, owning next steps rather than waiting for them.
- Drive product adoption and customer health, spotting risks early and resolving them with urgency.
- Run executive business reviews that showcase ROI and open the door to deeper adoption.
- Maintain clean project and delivery hygiene across your portfolio.
- 5+ years in Customer Success, Technical Account Management, Program Management, or Professional Services delivery in a SaaS environment.
- Harness CI/CD/Platform certification and a strong working knowledge of modern DevOps practices. You can hold your own with CI/CD, security, and platform engineering teams.
- Proven track record driving product adoption and customer outcomes in complex, technical environments.
- Demonstrated project-management skill leading multi-workstream software implementations.
- Proficiency with CRM, customer success, and project-management tools (Salesforce, Gainsight, Jira, and similar).
- Strong relationship-building at both executive and technical levels, with sharp analytical and communication skills.
- B.S. in Computer Science, Engineering, or a related technical field, or equivalent experience.
- Competitive salary
- Comprehensive healthcare benefits
- Flexible work schedule
- Flexible Time Off and Parental Leave
- Monthly, quarterly, and annual social and team building events
- Monthly internet reimbursement
- Accelerating Our Mission to Bring AI to Everything After Code
- Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
- How Harness runs 16 “startups within a startup” at scale | Jyoti Bansal
- Harness Research Shows AI Visibility Crisis Fueling Security Nightmare
- Harness has been named to the Inc. Power Partner list for software delivery success
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
At Harness, we care about your privacy and are committed to protecting your personal data. For additional information on this topic, you can visit our privacy Portal: https://harness-privacy.relyance.ai/
Note on Fraudulent Recruiting/Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.
Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [email protected]. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.
Skills Required
- 5+ years in Customer Success, Technical Account Management, Program Management, or Professional Services in a SaaS environment
- Harness CI/CD/Platform certification and strong working knowledge of modern DevOps practices
- Proven track record driving product adoption and customer outcomes in complex technical environments
- Demonstrated project-management skill leading multi-workstream software implementations
- Proficiency with CRM, customer success, and project-management tools (Salesforce, Gainsight, Jira)
- Strong relationship-building at executive and technical levels with analytical and communication skills
- B.S. in Computer Science, Engineering, or related technical field, or equivalent experience
Harness Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Harness and has not been reviewed or approved by Harness.
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Fair & Transparent Compensation — Pay is considered competitive across many roles, with engineering noted as particularly strong. Feedback suggests role-level compensation details for sales are relatively visible, aiding clarity around base and OTE.
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Leave & Time Off Breadth — Programs like flexible PTO, parental leave, periodic company-wide Fridays off, and a dedicated Recharge & Reset benefit expand time-away options. Feedback suggests these cadence-based days help employees meaningfully disconnect.
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Healthcare Strength — Core medical, dental, and vision coverage is highlighted alongside an Employee Assistance Program and wellness initiatives. Mental health and wellbeing support complement the primary plans.
Harness Insights
What We Do
Harness is a leader in AI-native software delivery, dedicated to empowering developers and engineering teams worldwide. We revolutionize how software is built, tested, deployed, and optimized by driving efficiency, reliability, and speed throughout the software development lifecycle. At Harness, we envision a world where developers focus on innovation, free from repetitive tasks, supported by tools that streamline every step. Our platform leverages AI and automation across all key pillars of software delivery: Continuous Integration, Continuous Delivery, Feature Flags and Experimentation, Cloud Cost Management, Security Testing, and more. By automating traditionally manual processes that slow down engineering teams, Harness enables organizations to release software faster, reduce errors, and optimize costs—all while enhancing the developer experience and flexibility. Harness is transforming software delivery on a global scale. As a pioneer in AI-driven automation, we streamline complex development processes, eliminate inefficiencies, and empower developers to innovate freely. Our mission is ambitious: enabling millions of developers to deliver code faster, more reliably, and with greater ease than ever before.
Why Work With Us
Harness is built on a culture of growth, collaboration, and transparency, where team members are encouraged to push boundaries and solve meaningful challenges. We invest in personal and professional development, value work-life balance, and foster a supportive environment—making Harness an ideal place to make a real impact in tech.
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