Product Support Engineer

Posted 2 Hours Ago
Be an Early Applicant
Hiring Remotely in India
Remote
Mid level
Cloud • Information Technology • Productivity • Software • Automation
The leader in AI-driven automation and integration.
The Role
Provide advanced technical support for Boomi integrations: troubleshoot APIs, protocols, and logs; use tools like Postman, Wireshark, and Charles Proxy; work with Java/Groovy/JavaScript, Kubernetes, and enterprise systems (Salesforce, NetSuite, Hadoop); leverage AI for diagnostics and collaborate with customers and engineering teams to resolve complex integration issues.
Summary Generated by Built In

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com  or visit our Boomi Careers page to learn more.


What You’ll Bring to the Team

Boomi Expertise

  • Minimum of 1 year of hands-on experience with the Boomi AtomSphere Platform, moving beyond the basics into advanced process development, API management, and complex deployments.

  • 2 - 4 years of total experience in IT Consulting or Software Development, giving you the architectural perspective needed to solve big picture problems.

Technical Proficiency

  • Experience with web languages—REST, SOAP, WSDL—and skilled in using tools like Postman and OAuth 2.0 to design and troubleshoot seamless connections.

  • Practical command of the languages that power modern business, including Java, Groovy, JavaScript, and React.

  • Comfortable navigating the modern tech stack, from Kubernetes with Rancher Desktop and Cloud-based apps to the core of Windows and Linux OS.

  • Understand data integrity through ELT/ETL knowledge and experience with enterprise giants like Salesforce, NetSuite, and Hadoop.

Diagnostic Specialist

  • Strategically leveraging AI technologies to analyze technical support cases, accelerate troubleshooting, identify root causes, and bring cases to resolution.

  • Proficiency in protocols (TCP/IP, HTTP/S, SSL/TLS, SFTP) using tools like Wireshark and Charles Proxy to find exactly where a connection is breaking.

  • An eye for analyzing error logs across Java and various Operating Systems to pinpoint root causes before they become roadblocks.

Collaboration-centered approach

  • Ability to take a complex, highly technical solution and explain it so clearly that a non-technical customer feels like an expert.

  • Patience and compassion in every interaction, ensuring our customers feel heard and valued.

  • Energized by new technology. As Boomi leads the way in AI-ready data activation, you are the first in line to learn, adapt, and master the next wave of innovation.

What You’ll Gain

Accelerate Your Career in AI & Integration: At Boomi, you aren't just maintaining software; you are at the epicenter of the AI-ready data revolution. You will gain front-row access to the latest innovations in intelligent connectivity, ensuring your skills stay at the absolute cutting edge of the industry. Supported with dedicated time to build your knowledge and expertise.

Access to an Elite Technical Playground: Work with a massive variety of enterprise ecosystems. One day you’ll be optimizing Salesforce integrations, and the next you’ll be deep-diving into Kubernetes or Big Data environments. The sheer variety of technical challenges ensures that no two days are ever the same.

A Truly Global Collaborative Culture: You aren’t an island. You’ll work alongside a world-class team of engineers who share your passion for problem-solving. We pride ourselves on a culture of knowledge sharing, where mentorship and collaboration are built into our DNA.



Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.  

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to [email protected]. This inbox is strictly for accommodations, please do not send resumes or general inquiries. 

Skills Required

  • Minimum of 1 year hands-on experience with the Boomi AtomSphere Platform
  • 2-4 years total experience in IT consulting or software development
  • Experience with web languages and APIs: REST, SOAP, WSDL
  • Experience using Postman and OAuth 2.0 for API design and troubleshooting
  • Practical command of Java, Groovy, JavaScript, and React
  • Familiarity with Kubernetes (Rancher Desktop) and cloud-based applications
  • Comfortable with Windows and Linux operating systems
  • ELT/ETL knowledge and experience integrating with Salesforce, NetSuite, Hadoop
  • Proficiency with protocols (TCP/IP, HTTP/S, SSL/TLS, SFTP) and tools like Wireshark and Charles Proxy
  • Ability to analyze error logs across Java and operating systems to identify root causes
  • Use of AI technologies to analyze support cases and accelerate troubleshooting
  • Strong communication skills to explain technical solutions to non-technical customers with patience and empathy

What the Team is Saying

Alex Meza
Vicky Pan
Daniel Maldonado
Ashlee Colquhoun
Blake Buckalew
Brett Henry
Lavanya Sambasivan
Raji Venkatesan
Alex Mezza
Elizabeth Chiu
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The Company
HQ: Conshohocken, PA
2,200 Employees
Year Founded: 2000

What We Do

Boomi, the leader in AI-driven automation, enables organizations worldwide to connect everything, automate processes, and accelerate outcomes. The Boomi Enterprise Platform — including Boomi Agentstudio — unifies integration and automation along with data, API, and AI agent management, in a single, comprehensive solution, helping organizations radically simplify the complexity of enterprise software. Trusted by over 25,000 customers, with a user community of 250,000+ users, and supported by a network of 800+ partners, Boomi is driving agentic transformation — helping enterprises of all sizes achieve agility, efficiency, and innovation at scale.

Why Work With Us

Boomi boasts an award-winning work culture with an emphais on being transparent, innovative, accountable, true to our authentic selves, and winning together as One Boomi. As we grow rapidly, invest in talent, and cultivate careers, much opportunity exists for professional growth and participation in our vibrant culture and employee resource groups.

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Boomi Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Boomi is committed to leveraging flexible work solutions for team members, whether it’s remote or providing co-working spaces across the country

Typical time on-site: Flexible
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HQBoomi's Global Headquarters in Conshohocken, PA!
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