Custom Solution Support Intern

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about

As a Custom Solution Support Intern you’ll have the opportunity to learn and contribute to our dynamic team. This role focuses on providing post go-live support for customers using custom integration solutions and custom cloud solutions.

What you'll do

• Go through our onboarding program to learn about our products, solutions, and business
• Be matched with a mentor to ensure maximum benefit from this program for you
• Learn how custom integrations interact with Infobip’s central platform
• Support and maintain custom middleware monitoring in collaboration with Integration Services Engineers
• Learn how to provide post-go-live support for customer inquiries and problems in varying critical and non-critical situations
• Grow your technical expertise in many areas while also focusing on our all-in-one messaging solution, mGate
• Help with improving internal processes, customer experience, and the quality of service we provide
• Collaborate with customer-facing teams to coordinate client-related activities
• Learn best practices related to databases, networking, and security for maintenance and troubleshooting

What makes you a strong fit

• Are a final year undergraduate student in search of academic internship/on-the-job training (OJT) within a multinational company.
• Are available for work 30+ h/weekly
• Have educational background in engineering, technology, or other equivalent IT fields.
• Are interested in working with databases, networking, and/or simple code.
• Excellent communication skills, both written and verbal.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Strong problem-solving and critical thinking skills.
• You are available to start work on February 9th, 2026.
• You hold valid student rights from „Studentski Centar“ throughout the entire internship period (6 months).

Internship timeline

• Application deadline (4th of January)
• CV screening & Interview with Talent Acquisition (During December & January) 
• Recruitment task (home assignments) (During December & January)
• Interview with Hiring team and selection process feedback (January)
• Start of internship program (February 9th)
• Orientation week in Zagreb Infobip campus (February 9th - 13th)
• Working with the mentor and within a team (February - August)
• End of the Internship program (August)

What the team says about this position

During my internship in the Managed Services team, I gained valuable hands-on experience in monitoring and maintaining mGate systems to ensure seamless operations. The role challenged me to develop my technical skills through hands-on troubleshooting and taught me the value of proactive communication when supporting customers. Collaborating closely with my team, I saw firsthand how effective communication and teamwork lead to better problem-solving. This experience not only boosted my confidence but also inspired me to continuously learn and grow in a practical, fast-paced environment.

Paula Vučko - Associate Managed Services Engineer

Why you'll love it here

• Orientation week with all interns and a personalized onboarding plan.
• Mentor and team support.
• Being a part of a growing company in a growing industry – we challenge you not to grow!
• Work with people from all over the world. We put the “global” in globalization.
• Possibility to stay on after the internship, depending on your performance and business needs. 

Why choose internship at Infobip

• Paid internship program
• Travel allowance as per city of work
• Free lunch
• Free Snacks and Beverages
• Social Events
• Internal Trainings
• Free access to Udemy platform
• Internship welcome package
• Referral Bonus
• Equipment
• On-Site Amenities 

If you haven’t already, visit our landing page for more details, which you can find at the link

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.