Custom Orders Representative
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Fast, friendly and customer-focused. As a Uline Custom Orders Representative, you’ll support custom and drop ship orders, serving as liaison between our vendors and customers to deliver an exceptional experience our customers love!
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
Guide and process customer inquiries regarding custom print and drop ship orders in a collaborative call center using world-class technology.
Act as liaison between customers and vendors via phone and email, monitoring orders to ensure timely production and delivery to our customers.
Be a product expert to understand customers' needs and provide effective solutions and exceptional customer service.
Review and edit customer artwork for their custom orders to ensure it is production ready.
Minimum Requirements
High school diploma or equivalent. Bachelor's degree preferred.
2+ years of relevant customer service experience.
Experience with Adobe Illustrator and Photoshop preferred.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
Skills Required
- High school diploma or equivalent
- Two or more years of relevant customer service experience
- Bachelor's degree
- Experience with Adobe Illustrator and Adobe Photoshop
Uline Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uline and has not been reviewed or approved by Uline.
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Strong & Reliable Incentives — Profit sharing and performance-based bonuses are described as substantial and recurring, including notable year-end distributions. These incentives are portrayed as a key reason employees value the overall compensation package.
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Healthcare Strength — Comprehensive health coverage is emphasized, with day-one eligibility and support such as a medical premium stipend. Health insurance is often considered affordable alongside other core benefits.
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Retirement Support — A 401(k) plan with a significant employer match is available from the first day of employment. Early eligibility and meaningful contributions make the retirement offering a standout component of total compensation.
Uline Insights
What We Do
Uline is North America's leading distributor of shipping, packaging and industrial supplies. Our family-owned company is committed to providing businesses with the highest quality, in-stock products and an exceptional customer experience. Uline’s dedicated team of employees make this possible, working together to ensure fast, reliable delivery and legendary customer service
