Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives
Job DescriptionCustody Facilitator
Salary: £28,755.41 pa plus benefits
Location: HMP Durham
Contract: Permanent
Rebuilding your life after a custodial sentence is one of the toughest challenges a person can face. But with the right support, it’s possible. We’re looking for a dedicated In Custody Facilitator to join our team - someone with a rare mix of compassion, resilience, organisation and flexibility. This is for the person who understands that rehabilitation isn't just about offering advice; it’s about rolling up your sleeves and pro-actively supporting someone on their journey
About the Role:
You’ll work within the prison delivering courses to groups of participants to support them on their journey towards release, they are designed to be short, sharp and impactful so your ability to quickly build positive connections will be an important part of the role. You will work with Support Workers and Peer Mentors to deliver a comprehensive support package during their sentence recall - as a key member of this dedicated team, you’ll help individuals overcome barriers, build confidence, and take meaningful steps toward rehabilitation.
This is a demanding yet deeply rewarding role. You'll be working in a challenging environment with individuals who have complex needs and may be hesitant to engage. However, when you help someone break the cycle and take real steps toward transforming their life, the impact is truly life-changing—for them and for you.
What You'll Be Doing:
- Group Facilitation You will be delivering sessions to groups of participants on a variety of topics such as goal setting, social interaction and positive decision making.
- Relationship Building: Foster genuine, trusting, and non-judgemental relationships with participants, creating a safe space for personal growth.
- 121 Support: You will also be working 121 with participants setting and reviewing goals while ensuring accurate and timely recording.
- Caseload management: You'll manage multiple individuals, balancing their needs while keeping up with all the related admin.
- Quality Recording: Keep thorough, up-to-date records of all your work on our IT system, ensuring progress is properly tracked.
What We are Looking For:
- Training/Facilitation experience: You will have the ability and confidence to deliver engaging sessions
- Communication Skills: You’ll have the ability to engage, motivate, persuade, and listen—building strong connections with those you support.
- Safeguarding awareness: You are supporting complex individuals at a challenging time in their lives and will need to be able to identify any safeguarding risks. You will be fully supported following any challenging interventions.
- IT and Administrative skills: Keeping meticulous records of every interaction to measure client progress and ensure effective interventions.
Our Justice division is dedicated to transforming lives and creating safer communities. Our mission is to reduce reoffending, build stronger communities, and help people realise their potential.
At Ingeus, we’ve spent time listening to our employees to build our benefits package;
- 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
- EAP Support programme available 24/7, including 6 free counselling sessions.
- Private medical insurance and life assurance.
- Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
- Eyecare vouchers to help with glasses or eye care.
- Online Shopping discounts
- Cycle to Work scheme and travel season ticket loan.
- Long service awards to celebrate your commitment.
- Salary Finance offering financial education and advice.
- The opportunity to purchase extra benefits like critical illness cover and dental insurance.
We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach.
Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us at [email protected] to discuss how we can support you
If you think you have what it takes, don't delay and apply today – We may shortlist and conduct interviews before the closing date and if we receive enough applications this role may close early.
Skills Required
- Experience delivering training or group facilitation sessions
- Strong verbal communication, engagement, and motivational skills
- Awareness of safeguarding and ability to identify safeguarding risks
- IT and administrative skills for accurate record keeping and caseload management
What We Do
Ingeus is a human services provider that helps people, businesses and communities thrive through employment, skills, health and wellbeing services. It partners with governments, employers and local organisations to design and deliver programmes that improve opportunity, independence and social outcomes. In the UK, its work also spans justice, youth services and Health Assessment Advisory Service assessments for the Department for Work and Pensions.
