What You'll Do
- Curative Pipeline associate Key Functions as needed:
- Monitor communications to ensure timely responses
- Daily coordination and communication with Lenders
- Obtain advice from clients to effectively clear title
- Reconcile loans in pipeline weekly to confirm all have been reviewed and worked accurately
- Telephone customer service support
- Customer Service Key Functions as needed:
- Provide general assistance with internal communications with other teams to ensure timely delivery of searches
- Excellent customer service skills to effectively handle client communications via phone and email. Must be able to empathize with clients.
- Follow functional area’s processes and procedures in daily activities, troubleshoot as needed and recommend suggestions for continuous improvements to overall operations
- Actively contributes to the results of a team and works toward achieving goals and objectives
What You'll Bring
- High School diploma or equivalent
- Typically has 4+ years of experience in title review, closing, funding or post-closing of residential mortgage loans
- Industry experience required
- Demonstrated time management skills and ability to perform tasks under deadline
- Overall understanding of Mortgage Loan Life Cycle process and mortgage loan documents
- Extreme attention to detail and strong analytical skills
- Strong written and verbal communication skills
- Strong organizational skills
- Sound independent judgment
- Customer service skills
- Proficient in all MS Office applications
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Skills Required
- High School diploma or equivalent
- 4+ years of experience in title review, closing, funding or post-closing of residential mortgage loans
- Overall understanding of Mortgage Loan Life Cycle process and mortgage loan documents
- Strong written and verbal communication skills
- Proficient in all MS Office applications
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
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