Culture & Internal Communications Manager

Reposted 10 Days Ago
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Frankfurt, Hessen, DEU
Hybrid
Mid level
Information Technology • Manufacturing
The Role
Lead internal communications and culture projects across multiple regions. Partner with senior leadership to translate strategy into clear, cascaded messaging, manage employee surveys from design to results, identify themes in qualitative feedback, and improve communication formats. Project-manage culture initiatives and ensure messaging considers both informational and emotional impact.
Summary Generated by Built In
Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 35 markets and more than 15 retail stores across Europe. 

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide. 

It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together. 

Ready to awaken your best with us? 

 

About The Role: 
 
We are looking for a Culture & Internal Communications Manager to strengthen how information, decisions, and leadership intent are communicated across the organization. This role ensures clarity, consistency, and alignment in internal messaging – especially during periods of change or complexity. 
 
You’ll report to our Head of Culture and work closely with C-Level leaders to translate strategic intent into structured, clear communication and to support effective information flows across teams. 

What You'll Do:

  • Partner with senior leadership to craft ad-hoc and recurring internal communication. 
  • Translate strategic decisions into clear, structured, and cascaded messaging. 
  • Manage Emma’s communication efforts across multiple offices and regions: Frankfurt, Manila, Lisbon and Mexico City.  
  • Ensure communication is accurate and considers both informational and emotional impact. 
  • Own the people survey as a product, from design to communication of results. 
  • Identify themes and patterns in qualitative feedback of people's surveys. 
  • Project manage Emma’s Internal communication and culture related projects. 
  • Own and improve key communication formats. 

Who We're Looking For:

  • You have a Bachelor's/Master’s Degree in Marketing, Business Administration, HR, Communication or related field. 
  • You bring 4+ years of professional experience in Internal Communication, Change Management, Public Affairs or other similar areas. 
  • Experienced and/or comfortable working closely with senior leadership and C-level executives. 
  • You can break down complex problems, identify patterns, and turn insights into clear, actionable steps. 
  • Excellent communication skills in English, both written and verbal.         
  • Motivated by shaping narratives, not just drafting messages. 

What We offer:

  • The opportunity to work on challenging tasks that contribute to your professional growth.
  • Work independently and as part of a dedicated, international team.
  • 25 vacations days per year, with 1 extra day per year worked (until a limit of 30 days per year).
  • 22 remote days per quarter policy, with offices in Gutleutviertel - Frankfurt. 
  • Work with and learn from experts in diverse fields.
  • Get to know your team members at our exciting company events.
  • Working from a pet-friendly office.

Become an Emmie

We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands-on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.  

We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age. 

Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.

 

Skills Required

  • Bachelor's or Master's degree in Marketing, Business Administration, HR, Communication, or related field.
  • 4+ years professional experience in Internal Communication, Change Management, Public Affairs, or similar.
  • Experience working closely with senior leadership and C-level executives.
  • Excellent written and verbal communication skills in English.
  • Ability to break down complex problems, identify patterns, and turn insights into clear, actionable steps.
  • Project management experience for internal communication and culture-related projects.
  • Motivated by shaping narratives and driving culture, not just drafting messages.
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The Company
Mexico City
1,398 Employees
Year Founded: 2013

What We Do

We are Emma – The Sleep Company. We revolutionise sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 1000 + team members, representing over 65 nationalities at our international offices in Frankfurt, Lisbon, Manila, Mexico City and Bucharest. Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to unlock their full potential professionally and personally. Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age

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