Do you enjoy breaking down complex processes and turning them into smarter, more efficient solutions? This role will ensure we are meeting our regulatory and audit requirements while ensuring projects critical to MidFirst are accomplished. The ideal candidate for this role is someone who’s curious, detail-oriented, can improve existing systems and is excited to see their ideas come to life.
As a Business Analyst, you’ll play a key role in driving process improvement and automation across the organization. You’ll partner with the Telephony team to understand how work gets done today, what are the key projects that executive level sponsors want completed, identify what are the requirements from our Information Security, Auditing and Compliance organizations, design automated solutions, and help this group perform at the highest level. Can you take this challenge? We are looking forward to seeing how successful you can make it!
What You’ll Do
Work side by side with our Telephony and communication teams, the company’s business units, and analyze, document, and improve the compliance and reporting processes from end to end.
Shadow the First VP over the Telephony organization, ask insightful questions, listen to and understand the requirements and map current-state workflows. Then take those existing workflows as your own and see how they can be improved and automated while ensuring they are completed with the highest level of accuracy.
Investigate, understand and help identify priorities around addressing vulnerabilities specifically in the telephony environment. Become the subject matter expert on how the group can address vulnerabilities in the most effective and efficient monthly / quarterly manner possible. The goal would be for this to be a continuous improvement over time as vulnerability management is becoming increasingly challenging.
Build and implement workflow applications using the Decisions® automation platform, Robotics Process Automation (RPA), and other automation tools that can produce required regulatory reviews and audits.
Manage multiple projects while balancing priorities, timelines, business needs and compliance deadlines. Ensure that the First VP of Telephony is updated on any activities that will result in not meeting expectations of the organization.
Communicate clearly with both technical and non-technical audiences. Understand the format that various groups require and produce reports that not only meet but exceed the expectation. Be able to provide information in a concise, clear, and professional format either written, presentation or ad hoc.
What Makes You a Great Fit
Humble and team-oriented, with a willingness to learn, adapt, and support others
Growth-minded and coachable, with openness to feedback and continuous improvement
Comfortable working through ambiguity and bringing clarity to complex problems
Proactively identifies risks, gaps, dependencies, and downstream impacts and provides alternatives to how they can be mitigated
Acts with integrity and sound judgment and actively builds trust across the teams
Takes ownership of work and follows through with accountability and attention to quality
Shows initiative and a commitment to excellence in both analysis and execution
Qualifications
- Bachelor’s degree in business, IT, or a related field (Equivalent combination of education and experience will also be considered)
- Minimum three years of experience as a technical business analysis or related field, including requirements gathering, process documentation, and solution support
- Minimum three years of experience in a large to enterprise sized company in the role of project management focused on successful delivery of end results, business needs, proper reporting, process improvement, workflow redesign, and year over year continuous improvement
- Consultative work with internal business units to uncover needs, influence without authority, and guide teams toward positive solutions
- Strong analytical and problem-solving skills
- *To be considered, candidates must have a minimum of 3 years of US based work experience and reside within the market area.
Technical Knowledge & Skills Preferred
- Strong to expert experience with enterprise project tracking systems like Clarizen
- Experience managing multiple complex projects at the same time with different and conflicting deadlines and priorities
- Exposure to compliance reporting around responding to audit or regulatory inquiries
- Strong to expert experience with Microsoft 365 and it’s suite of products, especially Teams and Excel
- Experience with process mapping tools (e.g., Visio)
- Exposure to workflow or automation tools (e.g., Decisions, RPA UiPath)
- Exposure to understanding data structures and database organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree in business, information technology, or a related field, or an equivalent combination of education and experience
- At least three years of experience as a technical business analyst or in a related field
- At least three years of experience in an enterprise organization managing projects focused on delivery, reporting, process improvement, workflow redesign, and continuous improvement
- Experience consulting with internal business units to uncover needs, influence without authority, and guide teams toward solutions
- Strong analytical and problem-solving skills
- At least three years of U.S.-based work experience
- Residence within the employer's market area
- Strong to expert experience with enterprise project tracking systems such as Clarizen
- Experience managing multiple complex projects with conflicting deadlines and priorities
- Exposure to compliance reporting for audit or regulatory inquiries
- Strong to expert experience with Microsoft 365, particularly Teams and Excel
- Experience with process mapping tools such as Visio
- Exposure to workflow automation tools such as Decisions and UiPath RPA
- Understanding of data structures and database organization
MidFirst Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MidFirst Bank and has not been reviewed or approved by MidFirst Bank.
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Healthcare Strength — Health, dental, and vision coverage are available to eligible full‑time and part‑time employees, with company‑paid long‑term disability and an EAP included. Medical plans through Blue Cross Blue Shield and wellness incentives that can lower premiums are highlighted.
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Retirement Support — A company 401(k) match with a clear formula and a defined vesting schedule provides meaningful retirement support. Eligibility and enrollment timing are specified, reinforcing predictable access to the plan.
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Leave & Time Off Breadth — Paid vacation, paid sick leave, and paid holidays are emphasized, with a paid community service day also referenced. Time‑off offerings are portrayed as generous across materials.
MidFirst Bank Insights
What We Do
MidFirst Bank occupies a rare position within the banking industry. With $41.2 billion in assets, MidFirst Bank is the largest privately owned bank in the country. This combination of size and private ownership provides our customers with a special brand of banking. MidFirst Bank offers a full range of personal, commercial, trust, private banking and mortgage banking products and services. MidFirst is a strong commercial real estate lender and a major servicer of mortgage loans nationally. As a private business ourselves, we understand the unique needs of each business community we serve at each of our locations in Arizona (Phoenix), California (Los Angeles, Orange County, Santa Barbara, San Diego), Colorado (Boulder, Denver, Edwards, Fort Collins), Nevada (Las Vegas), Oklahoma (Oklahoma City, Tulsa, Western Oklahoma), Texas (Dallas, Houston, San Antonio) and Utah (Salt Lake City). Additionally, MidFirst Bank has commercial lending offices in Atlanta, Chicago, Nashville, New York City, Orlando, Raleigh and Southern California. We serve Southern California through 1st Century Bank, a division of MidFirst Bank. We also operate MidFirst Business Credit as a subsidiary of MidFirst Bank. MidFirst Bank provides services that compete with larger banks, while the people and culture truly define the MidFirst Bank difference. MidFirst provides exceptional financial and deeply committed customer service. Team members are loyal in their character, loyal in their personal commitment to customers, and loyal to always doing the right thing. MidFirst customers can always count on working with thoughtful, intelligent, honest professionals who are true to their financial goals. MidFirst Bank is a strong supporter of the communities they serve, investing time and money in important educational, charitable and civic organizations. Copyright © 2025 MidFirst Bank. All rights reserved. Member FDIC. Equal Housing Lender.
