🐾 Client Service Representative (CSR) – Full-Time
📍 Conchester Animal Hospital
Love helping people and pets? This might be your spot.
We’re looking for a full-time CSR to be the welcoming face of our hospital—someone who keeps things running smoothly while creating a great experience for every client who walks through our doors (and every pet who drags them in 🐶🐱).
✨ What You’ll DoGreet clients and pets by name and make them feel at home
Answer phones, schedule appointments, and manage a busy front desk
Communicate clearly with clients about services, care, and next steps
Prepare estimates, invoices, and process payments
Keep records accurate and organized
Jump in to help the team and keep the day moving
Recognize urgent situations and alert medical staff
Customer service experience
Friendly, calm, and organized under pressure
Strong communication and multitasking skills
Comfortable with computers and learning new systems
Team player with a positive, can-do attitude
Genuine love for animals and the people who care for them
Supportive, team-first environment
Opportunity to grow in veterinary medicine
Hands-on experience in a fast-paced, rewarding field
And yes… lots of adorable pets
Benefits:
- Employee discounts (applied after 90 days of employment)
- Opportunities for growth and advancement within the clinic.
- Referral program
- Parental leave
- 401(k)
- Health insurance
- 401(k) matching
- Paid time off
- Vision insurance
- Health savings account
- Dental insurance
- Flexible spending account
- Life insurance
Skills and Abilities:
- Excellent oral and written communication
- Organized and meticulous
- Knowledge of basic veterinary terms and procedures
- Knowledge of basic computer skills
- Patience and respect for client, patients and colleagues
- Ability to deal with stressful situations
Physical/Emotional Demands:
- Standing/walking/lifting. (Applicants must be able to lift 50lbs)
- The applicant must be able to adapt to emotional transitions between appointments—for example, shifting from a joyful puppy or kitten visit to compassionate euthanasia.
Work Environment:
- Fast-paced and dynamic atmosphere that encourages quick thinking and adaptability
- Strong emphasis on teamwork and cross-functional collaboration
- Supportive and inclusive culture that values diverse perspectives
- Goal-driven environment focused on high performance and continuous improvement
- Open communication and feedback are encouraged to foster growth
- Employees are empowered to take initiative and contribute to shared success
- Flexible and responsive to change, with a focus on innovation
- Positive work culture that balances productivity with employee well-being
- Emphasis on accountability, integrity, and mutual respect
Skills Required
- Customer service experience
- Excellent oral and written communication skills
- Strong organizational and multitasking skills
- Basic computer skills and ability to learn new systems
- Knowledge of basic veterinary terms and procedures
- Ability to remain patient, respectful, and calm under pressure
- Ability to recognize urgent situations and alert medical staff
- Ability to lift 50 pounds and stand or walk during work
- Ability to handle emotionally difficult transitions, including euthanasia appointments
- Team-oriented, positive, and adaptable attitude
What We Do
At Community Veterinary Partners, we believe a kinder, more compassionate world begins with how we care—for animals, for people, and for each other. We’re a growing community of over 140 locally led general practice, exotic, large animal, and ER/Specialty veterinary hospitals, across 18 states, united by a shared mission: to create more meaningful moments between pets and people. Each hospital in our community has its own story, culture, and values—and we believe in honoring and celebrating that individuality. What brings us together is a commitment to care that’s not just clinically excellent, but deeply human in spirit. Our work is guided by four core pillars: • Elevate Care: through clinical autonomy, innovation, and shared expertise • Champion People: with well-being support, mentorship, and career growth • Enhance Experiences: for our teams, clients, and patients alike • Expand Impact: in the communities we serve and the profession we love Whether it’s mentoring the next generation of doctors, hosting clinical trials, fostering leadership, or helping a team open the doors to a new hospital, CVP is building something lasting: a trusted community where veterinary professionals feel seen, supported, and empowered to lead. We’re not just in the business of veterinary medicine—we’re building a place where people grow, teams thrive, and every meaningful moment of care makes a difference.
