We’re looking for a Client Service Representative / Veterinary Assistant who enjoys working with both people and pets. This hybrid position is ideal for someone who is comfortable supporting clients at the front desk while also assisting our veterinary team with hands-on patient care. In this role, you’ll split your time between client service responsibilities and veterinary assistant duties, including:
Client Service
- Welcome clients and patients and create a positive experience from check-in to check-out
- Answer phones, go over treatment estimates, and assist with client questions
- Process payments and maintain accurate client and patient information
- Communicate clearly and compassionately with pet owners
- Help maintain an organized and efficient front desk
Veterinary Assistant
- Assist doctors and technicians during appointments, exams, and treatments
- Obtain patient histories and help prepare patients for examinations
- Efficiently document all histories and communications in EMR
- Safely restrain and handle dogs and cats
- Assist with sample collection, laboratory work, and diagnostic procedures
- Prepare and maintain exam rooms and treatment areas
- Assist with medications and treatments based on experience and hospital protocols
- Support patient care and hospital workflow throughout the day
What You Bring
- Previous experience in a veterinary hospital as a CSR, Veterinary Assistant, or in a cross-trained role preferred
- Strong customer service and communication skills
- Comfortable working directly with animals and clients
- Ability to multitask and transition between front desk and clinical responsibilities
- Dependable, adaptable, and team-oriented
- Comfortable working in a busy emergency veterinary environment
- Interest in continuing to learn and develop your veterinary skills
- Must be available nights, weekends and holidays
Benefits:
- Generous clinic discounts for employee pets
- Health, dental, and vision insurance
- Life, long and short-term disability insurance
- Paid time off
- Uniform allowance
- 401K retirement plan with matching employer contribution
- Paid parental leave
Needed Hours:
- Nights, weekends and holidays
Skills Required
- Previous experience in a veterinary hospital as a client service representative, veterinary assistant, or cross-trained employee
- Strong customer service and communication skills
- Comfort working directly with animals and clients
- Ability to multitask and transition between front desk and clinical responsibilities
- Dependable, adaptable, and team-oriented work style
- Comfort working in a busy emergency veterinary environment
- Availability to work nights, weekends, and holidays
What We Do
At Community Veterinary Partners, we believe a kinder, more compassionate world begins with how we care—for animals, for people, and for each other. We’re a growing community of over 140 locally led general practice, exotic, large animal, and ER/Specialty veterinary hospitals, across 18 states, united by a shared mission: to create more meaningful moments between pets and people. Each hospital in our community has its own story, culture, and values—and we believe in honoring and celebrating that individuality. What brings us together is a commitment to care that’s not just clinically excellent, but deeply human in spirit. Our work is guided by four core pillars: • Elevate Care: through clinical autonomy, innovation, and shared expertise • Champion People: with well-being support, mentorship, and career growth • Enhance Experiences: for our teams, clients, and patients alike • Expand Impact: in the communities we serve and the profession we love Whether it’s mentoring the next generation of doctors, hosting clinical trials, fostering leadership, or helping a team open the doors to a new hospital, CVP is building something lasting: a trusted community where veterinary professionals feel seen, supported, and empowered to lead. We’re not just in the business of veterinary medicine—we’re building a place where people grow, teams thrive, and every meaningful moment of care makes a difference.
