The CSR (Underwriting) (Hybrid) processes insurance applications, endorsements, renewals, cancellations, and data entry.
Duties & Responsibilities:
- Process underwriting transactions accurately and timely.
- Order and interpret miscellaneous reports.
- Process underwriter requests from faxes, phone calls, emails, and quotes.
- Handle requests and inquiries from internal departments and agents regarding underwriting processes and procedures.
- Process transactions in data entry or the work queues.
- Evaluate and maintain customer information for all lines of business.
- Verify customer links on all transactions for all lines of business.
- Research the connections that have created customer links on existing business.
- Research and update social security numbers and dates of birth for customers.
- Professionally handle incoming and outgoing customer phone calls.
- Maintain good relationships with internal and external customers.
- Other work as assigned.
Requirements:
- High school diploma, or equivalent, with related experience demonstrating the knowledge, skills, and abilities necessary to perform the essential functions of the position.
Skills & Qualifications:
- Basic underwriting and rating knowledge including applications, endorsements, renewals, cancellations, and data entry.
- Basic computer skills.
- Ability to apply knowledge of established underwriting procedures, workflow processes, and regulatory requirements for the timely processing of transactions.
- Acceptable accuracy on scenario assessment.
- Organizational skills.
- Problem solving skills.
- Communication skills.
- Ability to meet quantity and quality work standards.
- Ability to cooperate and work in a professional team environment.
Market Range: 1 / 37.5 hours per week / Hybrid - 2 Days in Office
Salary: $32,275 - $46,619
Accepting applications through: 10/22/2026
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or equivalent
- Related experience demonstrating the knowledge, skills, and abilities necessary for the position
- Basic underwriting and rating knowledge, including applications, endorsements, renewals, cancellations, and data entry
- Basic computer skills
- Ability to apply established underwriting procedures, workflow processes, and regulatory requirements
- Acceptable accuracy on scenario assessment
- Organizational skills
- Problem-solving skills
- Communication skills
- Ability to meet quantity and quality work standards
- Ability to cooperate and work in a professional team environment
What We Do
NYCM Insurance is a property and casualty insurance carrier that has been providing coverage to residents and businesses in New York since 1899. With a team of over 975 employees, and a network of over 1,400 independent agents, NYCM is dedicated to providing superior service and a quality customer experience. Our story began in Edmeston, NY – a tiny rural town known for its agricultural community – when one farmer lost everything in a fire. Realizing that the town needed to be better prepared for the future, 27 businessmen and residents came together to pool money and protect one another from fires and lightning, officially establishing the New York Central Mutual Fire Insurance Company under founder VanNess D. Robinson in 1899. We are a family founded and run company and believe in staying true to our small-town roots. Over 120 years later, we’re still operating in our original town of Edmeston, NY and have expanded to include three additional offices in Sherburne, Orchard Park and Canajoharie, further investing ourselves in New York State and our local communities. We are also highly invested in our 900+ employees. We know that our best work comes from an inspired internal culture and our drive to succeed as a team. Between our employee base and a network of over 1,200 independent agents, NYCM Insurance is proud to service over 525,000 insureds. Our insurance lines include Home, Auto, Umbrella, Commercial and more. NYCM Insurance is proud to work with various partners to offer additional types of coverage for many areas of your life including special events, motorcycles, off-road vehicles, bicycles, yachts, collector cars and more. These partnerships help us ensure that you and yours are always protected no matter what life throws at you. At the end of the day, our reason for doing business is the same as it was 120 years ago. We believe in providing genuine care; so that we can all have hope for a better tomorrow and the courage to persevere.
