CSM- US

Role: Customer Success Manager :

Know Us Better

Signzy is a digital trust system. We provide identification, background checks, forgery detection

and contract management systems which enable contracting in a trustable, safe, legal, and

convenient manner. Our biometric user authentication system and blockchain-based digital trail

ensure non-repudiation. This increases compliance and enforceability in the court of law. We

consist of a tech-savvy team and are backed by investors who are enthusiastic about creating

solutions with technology.

Working at Signzy

● At Signzy we breathe software and explore the latest technologies to create the most

amazing products. We comprise a tech-savvy team and are backed by investors who are

enthusiastic about creating solutions using technology.

● Signzy is looking for a Customer Success Manager. If you think you have what it

takes to get the job done, this is an invitation to be a part of the future!

What you’ll do:

● Map your Accounts, identify, develop and build relationships with key stakeholders

● Generate new leads and manage existing business from your named Accounts

● Responsible for Renewal, Retention & checking client usage of Signzy Product

● Drive marketing communications to educate clients about the new products, initiatives

via marketing campaigns.

● Define Account retention strategy and drive a QoQ growth plan.

● Serve as a point of contact for the customer and all internal teams

● Ensure the timely and successful delivery of our solutions according to Client needs and

objectives

● Communicate clearly the progress of monthly/quarterly initiatives to internal and external

stakeholders

● Measure, track and analyze key account metrics

● Assist with high severity requests or issue escalations as needed

● Working with cross functional teams to manage certain requirements like invoicing.

What you’ll bring:

● 3-5 years previous work experience as Customer Success Manager or similar role in a

SaaS / PaaS organization, preferably in US market

● Good working knowledge of the BFSI industry

● Outstanding communication and interpersonal skills

● Good problem-solving and negotiation skills

● A customer-oriented attitude that drives results

● Aptitude in networking, building & maintaining long term strategic relationships

● Entrepreneurial mindset, tremendous drive ownership, motivated and result-oriented

● Should be able to work in a fast-paced, high pressure startup environment

● Bachelors / Masters degree from a reputed institute

Why join us:

We are inviting you to be a part of a well funded growing startup that is on a mission to create a

global digital trust system with the help of technology and AI. Our mission is built alongside the

pillars of respect, empathy and appreciation for our Signzy team. We are firm believers in team

effort and collaboration. At Signzy, our leaders and managers provide ample room for growth by

giving equal opportunity to everyone.

For more information, please visit our website: www.signzy.com/ or

LinkedIn www.linkedin.com/company/teamsignzy/