We are looking for a confident and client-focused Customer Success & Product Demo Specialist to handle client onboarding, product demonstrations, relationship management, and post-sales support for our U.S.-based clients.
The ideal candidate should be comfortable speaking with international clients, explaining workflows clearly, conducting live demos, and ensuring a smooth customer experience from onboarding to ongoing support.
Key Responsibilities:
• Conduct live product demonstrations for prospective clients
• Explain workflows, processes, and service offerings clearly
• Assist in onboarding new clients
• Coordinate between clients and internal operations teams
• Handle customer queries and provide timely resolutions
• Maintain strong client relationships through regular follow-ups
• Support sales and business development teams during client discussions
• Track customer feedback and improve customer experience
• Ensure high customer satisfaction and retention
• Prepare reports, updates, and follow-up documentation
• Excellent spoken and written English communication
• Strong presentation and demo-handling skills
• Comfortable handling U.S.-based clients over calls and video meetings
• Experience in Customer Success, Client Servicing, Demo Calling, or Account Management preferred
• Confident personality with strong interpersonal skills
• Comfortable working in U.S. shift timings
• CRM or client management tool experience preferred
• Ability to explain processes in a simple and professional manner
• Accounting/bookkeeping industry experience is a plus
Skills Required
- Excellent spoken and written English communication
- Strong presentation and demo-handling skills
- Comfortable handling U.S.-based clients over calls and video meetings
- Comfortable working in U.S. shift timings
- Confident personality with strong interpersonal skills
- Ability to explain processes in a simple and professional manner
- Experience in Customer Success, Client Servicing, Demo Calling, or Account Management
- CRM or client management tool experience
- Accounting/bookkeeping industry experience
What We Do
Hudson Information Technology and Manpower Services, part of The Hudson Group, is a global workforce solutions and software services partner founded in 2019. The company combines HudsonIT Consultancy Ltd, which provides enterprise software and technology consulting, with Hudson Manpower Inc, which specializes in comprehensive technical recruitment across various sectors, including Oil & Gas, IT, and Hospitality.
