CRMSO Senior Project Manager

CompanyFederal Reserve Bank of Chicago

As approved by the Conference of Presidents (COP), the Federal Reserve System (System) has created a Credit Risk Management Support Office (CRMSO) to facilitate an enterprise approach to activities that support the Credit Risk Management (CRM) business line. The CRM business line manages credit risk arising from Discount Window lending and Master Account management (overdrafts and overall payment system risk).
The CRMSO, hosted by the Federal Reserve Bank of Chicago, is primarily responsible for leading the development and execution of strategic priorities and initiatives and facilitating enterprise decision-making.
Additional CRMSO function responsibilities include:
• Making decisions as delegated by the Payments Committee and promoting and driving effective decision making to achieve consistent approaches to business delivery.
• Identifying and organizing adequate resources to ensure CRM business groups and initiatives are optimally organized and staffed to support CRM business and technology functions.
• Overseeing, managing, and reporting on the progress of enterprise projects and initiatives.
The Senior Project Manager role supports the CRM business vision and strategy by ensuring the CRM portfolio of projects is on track to meet objectives. This role is responsible for tracking and reporting on the status of key projects related to the standardization and modernization of CRM business processes and tools across all twelve reserve banks. This includes program management functions, such as facilitating program team meetings, maintaining comprehensive program reporting tools and managing communication flow among the project team and executive stakeholders, including developing, coordinating, and facilitating program communications. This role will also project manage complex projects with many moving parts, dependencies and stakeholders.
The role collaborates regularly with IT partners, the CRM business line, partner enterprise services such as Federal Reserve Financial Services (FRFS), and the Board of Governors. The role supports priorities from the Payments Committee and work has direct visibility at the senior executive level.
Job Description
• Leads project and portfolio activities, resources, and capabilities to ensure project goals are completed on time, within budget and with optimum quality.
• Support project sponsors and advisors by facilitating strategy discussions to shape the program approach and related communications.
• Consults with business and IT partners to strategize, plan, prioritize and implement projects within designated time and budget constraints.
• Manages communication flow, upwards and downwards, among the project team and executive stakeholders, including developing, coordinating, and facilitating project communications
This position is considered advanced level and performs work of moderate to high complexity under general supervision and may lead some efforts autonomously. This job does not have any direct reports but may lead the work of junior staff.

Your Responsibilities:

• Designs/maintains detailed project plans in coordination with project workstream leads, including definition of scope, requirements, objectives, resource allocation, budget and task schedules and milestones.
• Consults on use of and adherence to Federal Reserve policies and practices, including established project management methodologies and project tracking and reporting tools.

• Identifies and manages cross-workstream intersections and surfaces possible collisions. 

• Facilitates program team meetings and development of supporting agendas in collaboration with project leads.
• Manages progress towards key deliverables (reminder e-mails, folder locations, version cleanliness / readiness, and document links).
• Prepares presentations/memos/reports to inform key stakeholders, support alignment on the path forward and communicate progress. This could include organizing and developing materials for executive level meetings.

• Develops, maintains and facilitates a robust artifact management and governance process with key stakeholders. 

Your Background:

Education & Experience

• Bachelor's degree in a related field, or commensurate specialized training, certification, or work experience
• 8-10 years of related experience

Knowledge & Skills

• Organizational & Time Management Skills: Demonstrated advanced project and risk management skills, including the ability to manage and organize work around multiple priorities, resources, customers, and management. Flexibility to handle fast changing conditions.
• Knowledge: Advanced knowledge as it pertains to project and portfolio management disciplines as well as software applications and methodologies. Experience managing governance approvals and agile application development lifecycles. Knowledge of CRM products, data sources, supporting solutions and associated business processes is a plus. 
• Communications: Excellent organizational and communication skills, creativity, attention to detail, and negotiation skills to develop communications and provide executive-level reporting. Able to present information within all settings in a credible, confident, and influential manner. Communicates in a concise, direct, and purposeful way. Ability to build productive business relationships and work collaboratively to effectively manage diverse perspectives of stakeholders.

Additional Requirements:

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. 

• This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take approximately two months to be completed. The screening covers areas such as education/employment verification, criminal history, credit history, and reaches out to your references and people that know you well. 

• As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank’s ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary. 

• This document indicates the general nature and level of work performed by employees within this position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. An employee's responsibilities, tasks, and duties might differ from those outlined in the job description, and other duties, as assigned, are a part of the job. The Federal Reserve Bank of Chicago reserves the right to modify the elements of this job description, as business needs require. 

What we offer:

• Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym, and subsidized cafeteria.
• A continuous learning environment with opportunities to gain new skills and grow your career.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.

Full Time / Part TimeFull time

Regular / TemporaryRegular

Job Exempt (Yes / No)Yes

Job CategoryInformation Technology

Work ShiftFirst (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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