CRM Operations Specialist

Reposted 2 Days Ago
Be an Early Applicant
Montréal, QC, CAN
In-Office
Junior
Gaming
The Role
Coordinate and deploy CRM campaigns across owned channels, ensure correct implementation in Salesforce Marketing Cloud, collaborate with stakeholders, monitor performance, optimize campaigns, document processes, and provide technical leadership for channel growth.
Summary Generated by Built In
Company Description

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!

Job Description

Within the Customer Relationship Management (CRM) department, and more especially within the Operations team, you will be in permanent contact with the brand and other teams for the deployment of campaigns on the channels you are working on. This position is a 1-year contract.

WHAT YOU'LL DO

· Receive the need

· Coordinate the campaign

· Collaborate with the different stakeholders to ensure the smooth running and deployment of the campaign

· Ensure the proper deployment in Salesforce Marketing Cloud

· Make recommendations and proposals on CRM campaigns

· Participate in the optimization and update of the various existing campaigns

· Monitor the good progress of the campaigns

· Identify the pain points of the different campaigns via the performance indicators

· Be responsible of the documentation

· Provide leadership and technical expertise on your channels and make them grow

Qualifications

WHAT YOU'LL BRING

· Bachelor’s degree or foreign equivalent in marketing or technical field

· Experience working in Digital, project management or CRM marketing

· Experience with Salesforce Marketing Cloud, Adobe Campaign or other CRM software is a plus

· You have a good knowledge of HTML and SQL

· You are fluent in English (written and oral)

· You are detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models and technologies

· You are a self-starter with a strong sense of organization, who can multi-task and work autonomously

· You are a team player with strong communication and interpersonal skills

· You know how to coordinate a project between different interlocutors

· You have excellent analytical skills and the ability to develop/follow processes and methodologies

· Passion for gaming, technology, and internet culture is a plus

Skills Required

  • Bachelor's degree or foreign equivalent in marketing or technical field
  • Experience working in digital, project management, or CRM marketing
  • Experience with Salesforce Marketing Cloud, Adobe Campaign or other CRM software
  • Good knowledge of HTML
  • Good knowledge of SQL
  • Fluency in English, written and oral
  • Detail-oriented with ability to rapidly learn new concepts and technologies
  • Self-starter with strong organization, ability to multi-task and work autonomously
  • Team player with strong communication and interpersonal skills
  • Ability to coordinate projects between different interlocutors
  • Excellent analytical skills and ability to develop/follow processes and methodologies
  • Passion for gaming, technology, and internet culture

Ubisoft Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ubisoft and has not been reviewed or approved by Ubisoft.

  • Healthcare Strength Health coverage in the U.S. includes medical, dental, and vision options with HSA funding to cover the deductible, plus access to One Medical and a mental‑health program. Several studios also provide telemedicine and, in some regions, on‑site clinic services.
  • Leave & Time Off Breadth Time off includes paid vacation, holidays, wellness time, volunteer PTO, and a sabbatical available after five years in the U.S. Canadian studios highlight six weeks of vacation and additional local days tied to occasions or seasonal reduced hours.
  • Parental & Family Support Enhanced parental leave with salary top‑ups is emphasized in multiple regions, including Canada. In the U.S., a travel‑expense program supports access to reproductive healthcare when services are out of state.

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The Company
HQ: Montreuil
21,450 Employees
Year Founded: 1986

What We Do

Ubisoft’s 20,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent has brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves.

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