About Us
Global Tech Markets’ mission is to help organizations grow, evolve, and thrive. By integrating modern technology with the best people, we drive businesses forward in sustainable and smart ways. We do this by offering a range of specialist services, from which our partners can pick and choose depending on their needs.
Our range of expert services have been crafted to help businesses modernize and thrive at any point in their journey. Whether they’re just starting out and need a hand, or have a huge project in the pipeline, we’re here to guide them and do the heavy lifting where needed. Our range of services includes support, sales, VIP, CRM, Payments, Payouts, Anti-fraud, Risk Management, and more.
Our values center on providing our assistance in a friendly and human fashion, cutting out the corporate tape to deliver a practical and holistic service. We build trust, and value long-term partnerships that allow our customers, and our team to grow together.
We are looking for a motivated professional who wants to join our CRM Team as CRM Manager.
Responsibilities:
- Independently design and implement end-to-end promotional campaigns.
- Develop creative themes, bonus mechanics, and player engagement hooks.
- Ideate and optimize automated retention flows (lifecycle, churn prevention, reactivation etc.).
- Plan and execute gamification layers (shops, calendars, mini-games, jackpots).
- Adapt brand voice and visual identity across multiple clients.
- Analyze campaign performance and propose improvements based on player segmentation and KPIs.
- Process tasks coming from clients by virtue of account managers or from other stakeholders.
- Liaise with clients (directly or via account managers) on campaign planning and execution.
Requirements:
- Solid understanding of iGaming retention strategy and CRM best practices.
- Proficiency with automation flows, segmentation, and personalization.
- Creative thinking combined with technical competence in campaign tools.
- Strong communication and project management skills.
- Analytical mindset with experience in interpreting performance metrics.
- Vision and ability to identify brand strengths and work from them to develop brand identities, hooks and selling points.
What to expect from us:
- Competitive remuneration package and social benefits;
- Food vouchers
- Special occasion gift vouchers, Newborn bonus;
- Premium Health Insurance coverage.
- Discount on Multisport / CoolFit cards.
- 20 days annual leave;
- Free snacks and beverages in the office and Happy Hour on Fridays.
- Friendly environment with colleagues ready to share their experience.
- Challenging and interesting projects.
- Team-building events and activities;
- Great office location in Sofia - Office X, blvd 51 Cherni Vrah, next to Mall Paradise.
If you are interested, please send us CV in English.
All applications will of course be treated with the strictest confidentiality.
Only the short-listed candidates will be contacted!
Skills Required
- Solid understanding of iGaming retention strategy and CRM best practices
- Proficiency with automation flows, segmentation, and personalization
- Creative thinking combined with technical competence in campaign tools
- Strong communication and project management skills
- Analytical mindset with experience interpreting performance metrics
- Ability to identify brand strengths and develop brand identities, hooks and selling points
What We Do
Global Tech Markets’ mission is to help organizations grow, evolve and thrive. By integrating modern technology with the best people, we drive businesses forward in sustainable and smart ways. We do this by offering a range of specialist services, from which our partners can pick and choose depending on their needs. Our range of expert services have been crafted to help businesses modernize and thrive at any point in their journey. Whether they’re just starting out and need a hand, or have a huge project in the pipeline, we’re here to guide them and do the heavy lifting where needed.. Our range of services includes support, sales, VIP, CRM, Payments, Payouts, Anti-fraud, Risk Management, and more. Our values centre on providing our assistance in a friendly and human fashion, cutting out the corporate tape to deliver a practical and holistic service. We build trust, and value long-term partnerships that allow our customers, and our team to grow together.
