CRM Manager & Product Owner

Job Description:

Ready to pioneer digitalization and drive global commercial excellence? As Satair's Commercial CRM Manager and Global Product Owner for Salesforce, you will connect commercial operations with central Airbus technical teams. In this high-visibility role, you will define the product roadmap and empower users to boost performance and customer satisfaction. We seek a structured, results-oriented leader to advocate for Satair within a shared Airbus ecosystem.

What the job is

You will report to the Head of Commercial Process, Performance & Transformation (ASCX) and integrate into a multi-disciplinary, multi-cultural team spread across the globe to match Satair's operational footprint. In this role, you will lead CRM tool product development, manage day-to-day system administration, and drive continuous user adoption for a user base of more than 250 colleagues.

Your main responsibilities:

• Global Product Ownership: Serve as the strategic Product Owner of the Salesforce platform for the Satair scope, translating complex business needs into a cohesive product development roadmap.

• Stakeholder Management: Leverage deep business knowledge and Salesforce expertise to be a credible, authoritative voice when defending Satair's change requests and product requirements with the central Airbus team in Toulouse.

• System Administration & Insights: Act as the primary CRM back-office administrator for over 250 users across Satair Commercial (ASC) and Product Management (ASP), customizing workflows, reports, and dashboards to derive actionable business insights.

• Sales Enablement: Help Account Directors and HOs drive sales by proactively identifying pipeline gaps, communicating analytical findings, and developing actionable automation and tools.

• Superuser Community & Adoption: Create, manage, and empower a robust global Salesforce Superuser community, developing comprehensive materials, leading user training, and performing User Acceptance Tests (UAT).

Travel days to be expected are approximately 30% (domestic and international).

How you will contribute to the team

We are looking for a proactive professional with a profound mastery of the intersection between data analytics, product management, and commercial operations. You must possess excellent business knowledge and extensive hands-on experience in Salesforce to ensure you are instantly credible with both the Satair commercial teams and the Airbus technical teams. 

You must hold a University degree in International Business, Digital Management, Sales Management, or a similar field, accompanied by a minimum of 5 years of working experience in a CRM Manager, Product Manager, or highly similar role. Crucially, you must have practical experience as a certified Salesforce Administrator and/or Platform App Builder. You will thrive in this role if you possess a high degree of agility in learning, a results-driven mindset, and a strong penchant for solving complex industrial challenges. We highly value an unwavering commitment to operational excellence, a "can-do attitude," and strong interpersonal skills that allow for productive collaboration across varying business functions. Because you will be networking globally, excellent command of both written and spoken English is required, while proficiency in French, German or Chinese is preferred.

What does your next challenge look like?

At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe.

We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.

In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation.

Come on board and join us at Satair, an Airbus Services Company!

About SATAIR

Satair is an Airbus Services company offering first-class material management solutions in the aviation aftermarket industry. We take pride in delivering an excellent customer experience around the clock, driving innovation, and contributing to aviation’s digital and sustainable transformation. 

With our global functional organisation spanning 12 sites and locations worldwide, and a team of over 2,000 people supporting a $3.9 billion turnover, you will be part of a truly global company that continues to grow year after year.

Welcome to the Satair family!

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !

What do we offer at SATAIR?

At SATAIR, you will find much more than a job - we offer you the possibility of growing both your personal and professional capacities in a fun, supportive and informal working environment, where you will be encouraged to engage, share knowledge and ideas.

SATAIR is committed to achieving workforce diversity and creating an inclusive working environment. We love to bring in people with different backgrounds and experiences as we believe it enhances our performance immensely! 

Here is a selection of some of the benefits we offer our employees in Copenhagen: 

Financial Benefits: Competitive salary, Employee Stock Ownership Program, Success sharing, Health insurance, Group accident insurance, Employee discounts to local businesses 

Employee Health and Wellbeing: On-site gym, App-based health & wellbeing platform, Amazing canteen at a subsided price, Massage scheme

Learning and Development: Airbus Leadership University, Large number of e-learning and training offers for personal and professional development, Promotion of professional development (e.g. postgraduate studies, technician training), Possibility of mentoring, Gain international experience

Work-life blend and life phase support: Possibility to work remotely, 4 care days, Senior days, Working from home policy (2 days remote per week)

Come on board and join us at Satair, an Airbus Services Company

Please send us your application as soon as possible to get the opportunity to become part of an exceptional global team!

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

When applying for the position, you accept our data privacy statement: http://www.SATAIR.com/privacy

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Contract Type:

Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.