CRM სპეციალისტი / CRM Specialist

THE COMPANY.

At Setanta Sports, we connect fans with the games they love. We operate across 14 CEE countries, bringing major sports tournaments to our audience. With our OTT platform, we make it easy for fans to stream sports content on any device.

We love a good win, but we never forget we're a team. We root for each other, use data to make our big moves, and are always looking for ways to level up. We put a lot of energy into bringing the best sports content to the world, but we also go out of our way to keep things fun and protect the culture we've built.

As a CRM Specialist, your mission will be to support customer engagement and retention across different stages of the customer lifecycle by delivering targeted campaigns, improving digital communication channels, and using customer data to create more relevant experiences.

WHAT YOU WILL DO.

• Support the planning, execution, and performance analysis of digital retention campaigns across the customer lifecycle, including onboarding, activation, conversion, and reactivation;

• Review, approve, and archive campaign banners and copy before launch, activate promotional campaigns, and provide relevant information to the Data Management and Analytics team for reporting and evaluation;

• Identify and support the implementation of effective digital communication channels across different markets, while driving engagement and revenue growth through personalized offers, packages, and upselling initiatives;

• Collaborate with the Design team by preparing clear briefs and coordinating workflows to ensure effective campaign delivery;

• Plan and execute A/B tests and contribute to the creation, testing, and improvement of internal automation tools;

  Manage marketing automation platforms and loyalty programmes, and work with customer databases to segment audiences, analyze behavior, and improve data quality;

WHAT WE ARE LOOKING FOR.

• Working experience in CRM, lifecycle marketing or a similar role;

  A background in medium-sized or large digital platforms, preferably in banking, e-commerce, online gaming, ticketing, digital payments, streaming, or subscription-based services;

• Fluency in English;

• Strong knowledge of customer lifecycle campaigns, audience segmentation, personalized communication, and customer behavior analysis;

• Hands-on experience with CRM or marketing automation platforms, customer databases, A/B testing, and campaign performance analysis;

• Effective cross-functional collaboration with Design, Content, Analytics, and other teams;

• Strong attention to detail, organizational skills, and the ability to manage multiple campaigns and deadlines.

WHY JOIN US?

We have a great culture and friendly atmosphere, with lots of activities and support. Enjoy flexible vacation time, work from home options, and comprehensive insurance. We offer courses and development programs to help you grow.

Join our supportive, fun, and passionate team that's changing the game in sports entertainment!

- Working Schedule: 11:00 — 19:00 (Tbilisi Time)

- Office Location: Stamba Hotel (14 M. Kostava street)

Application deadline: 20 August 2026.

If you don't progress to the resume selection stage, the hiring team will keep your application for upcoming openings and connect with you when appropriate.

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