Credit Solutions Specialist

POSITION DESCRIPTION

COLLECTION OFFICER
TP2, Eastwood, Quezon City Metro Manila
Reporting to: Team Leader or Senior Team Leader

       We’re an award- winning global outsources providing a suite of contact center and back-office services. We’re proud of our success as Australia’s largest outsourcer to the Philippines and as our Credit and Collections Officer, you’ll be responsible to contact customers with debt and set up arrangement for their payment.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit

Card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

A SNAPSHOT OF YOUR ROLE

·       Processing payments

·       Encouraging timely commitment in accordance with customer’s account’s collection calendar

·       Ensure customers are aware and informed of their due and overdue bills through outbound calls

·       Provide assistance and customer education against financial over-commitment on inbound calls.

·       Provide excellent customer experience while collecting payments

·       Attend to both inbound & outbound calls in incorporating Standard Collections procedures

·       Initiate strategies for collections processed and procedures

·       Negotiate account resolution, payment arrangements and re-payment terms.

·       Respond to customer queries involving overdue amounts on account and account billing cycle.

·       Encourage timely commitment from customers against overdue amounts and financial over-commitment

·       Review and recommend payment arrangements based on customer’s paying behaviour and company’s collections target.

·       Retain customer loyalty while initiating processes for collections

·       Account Management Tracking: maintain and update customer accounts to sync payments made, account status against collections calendar.

·       Addresses customer concerns regarding overdue bills and creates solutions that are responsive to both customer needs and collections target

·       Handles customers satisfactorily and avoids emotional confrontations within the call

·       Maintain composure in dealing with difficult customers

A BIT ABOUT YOU

·       Ability to work in a fast-paced environment where targets and deadlines need to be reached   and met.

·       Has a strong sense of urgency

·       Sound negotiation skills, balance assertiveness

·       Strong problem-solving skills

·       Results oriented

·       Account management

WHAT SUCCESS LOOKS LIKE

·       High customer satisfaction.

·       Achievement of team’s pre-defined KPIs and SLAs.

·       Excellent feedback from customers.

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

·       Collaboration

·       Impact

·       Passion

·       Transparency

Join the A-Team and experience the A-Life!