Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the LifeThis role will support Front Office Collectors and regional teams by ensuring timely, accurate, and compliant processing of assigned tasks, contributing to efficient collections operations, improved customer account visibility, and the smooth execution of credit and collection processes.
Responsibilities may include the following and other duties may be assigned.
Investigate and resolve workflow exceptions related to customer ownership, account assignment, collector allocation, and routing issues.
Research customer and account information using SAP, FSCM, invoices, purchase orders, correspondence, and supporting documentation.
Maintain and update customer contact details, ownership records, and master data to support workflow efficiency and reporting accuracy.
Monitor exception queues and ensure tasks are completed within agreed service levels and operational controls.
Deliver assigned activities in accordance with quality standards, turnaround times, and SLAs.
Support account reconciliation activities by preparing customer statements, account summaries, and reconciliation information for collectors.
Prepare and document debit and credit matching proposals using available account data.
Provide administrative support for write-off and refund processes.
Manage back-office mailbox requests, ensuring timely routing, prioritization, and resolution.
Support monthly Statement of Account distribution and dunning letter processes.
Assist with direct debit setup and administration in line with local and regional compliance requirements.
Maintain desktop procedures and support documentation updates as required.
Collaborate with Credit Services teams and cross-functional stakeholders to ensure high-quality service delivery.
Identify, review, and validate automated workflow recommendations before account updates or routing decisions are completed.
Escalate recurring automation, workflow, or data quality issues to supervisors and process owners.
Leverage approved AI tools, including Copilot, to improve productivity while validating outputs before use.
Required Knowledge and Experience
High School Diploma required; a university degree is not required for this role.
Experience in Accounts Receivable, Credit Services, Collections, or a related finance operations function preferred.
Strong systems proficiency, including Microsoft Excel, SAP ECC, and FSCM.
Effective team player with strong collaboration and communication skills.
Well-organized, with the ability to manage priorities and meet service and business objectives.
Demonstrated ability to work independently, take ownership of assigned tasks, and drive them to completion.
Experience working with structured workflows, shared mailboxes, case management systems, queue management environments, or workflow orchestration tools is advantageous.
Strong attention to detail and commitment to accuracy, quality, and process compliance.
Comfortable working with approved digital and AI tools, including Copilot, to support productivity while validating outputs before use.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Recruitment Fraud Alert
We are aware of phishing scams targeting job seekers. Please keep the following in mind:
Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.
Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.
If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.
If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected].
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
Skills Required
- High school diploma
- Experience in Accounts Receivable, Credit Services, Collections, or related finance operations
- Proficiency with Microsoft Excel, SAP ECC, and FSCM
- Strong collaboration and communication skills
- Ability to organize priorities and meet service and business objectives
- Ability to work independently, take ownership, and complete assigned tasks
- Experience with structured workflows, shared mailboxes, case management, queue management, or workflow orchestration tools
- Strong attention to detail and commitment to accuracy, quality, and process compliance
- Comfort using approved digital and AI tools, including Copilot, and validating outputs
Medtronic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Medtronic and has not been reviewed or approved by Medtronic.
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Healthcare Strength — Health coverage is considered comprehensive, with high-quality medical, dental, and vision options through major providers and added mental-health resources. These programs are frequently highlighted as a core strength of the package.
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Parental & Family Support — Parental and family benefits stand out, including up to 24 weeks paid leave for U.S. birthing parents, 12 weeks for other parents, and a global Family Care Leave at 100% pay. Family-building support (fertility, adoption/surrogacy reimbursements) and backup care further reinforce this strength.
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Retirement Support — A 401(k) with company match is described as competitive and reliable for long-term savings. Additional financial programs, such as tuition assistance and charitable-gift matching, complement retirement planning.
Medtronic Insights
What We Do
Medtronic is a global healthcare solutions company operating in approximately 160 countries. We are committed to improving lives through our medical technologies, services, and solutions. Since our beginning, 60 years ago, our Mission has remained the same: to alleviate pain, restore health, and extend life for people around the world. The Mission is our ethical framework and inspirational goal guiding our day-to-day work. It reminds us that our efforts are transforming millions of lives each year. To meet the needs of patients and healthcare professionals around the globe, we operate from more than 370 locations in approximately 160 countries.
