Credit Hire Team Leader

At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.
From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Employer of The Year 2025 as awarded at The Insurance Post's Awards and Excellence in Digital Marketing Award at the British Insurance Tech Awards 2025. And we’re only just getting started.

Zego is establishing a new Credit Hire entity to support our strategic growth ambitions in claims handling and downstream mobility services. The Team Leader of Credit Hire Services will be responsible for the daily monitoring and vetting of new credit hire opportunities and the efficient delivery and collection of credit hire vehicles throughout the UK. 

The role will include the recruitment, development and leadership of a high performing team while supporting the Head of Credit Hire Services to ultimately deliver a profitable business line to Zego. 

Business Build & Strategy

• Play a key role with the initial setup of Zego’s Credit Hire function as a distinct but integrated business unit.
• Have a technology first approach before recruitment.
• Ensure all workflows are correctly implemented and documented for the delivery of an end-to-end credit hire service.

Team Leadership & Capability Building

• Build an accountable, collaborative culture grounded in customer service and commercial performance driven team.
• Coach and develop team members including regular reviews, performance discussions and day to day support.
• Ensure all team members are regularly trained in relevant credit hire procedures.

Commercial Performance & Profitability

• Monitor operational KPIs (e.g. average hire length, settlement rates, repair times) and drive continuous improvement initiatives.
• Identify and assist in the build of MI and reporting mechanisms.

Partnerships & Supply Chain

• The daily management of business partnerships including the delivery and collection of credit hire vehicles, vehicle suppliers, repair networks, legal providers, and recovery agents.
• Ensure all supply chain networks adhere to set KPI’s with a focus on efficiency, customer satisfaction, and credit hire recoverability.

Risk, Compliance & Governance

• Maintain appropriate credit hire governance frameworks, including FCA conduct obligations where relevant.
• Work closely with The Head of Credit Hire Services and compliance to proactively identify and mitigate operational risks.

Cross-functional Collaboration

• Align closely with Zego’s Claims, Legal, Finance, and Insurance teams.
• Champion the voice of the customer throughout the claims lifecycle.

• Operational leadership: Experience building or leading a credit hire or motor claims function, with a clear focus on performance and high quality service
• People management: Proven ability to recruit, coach and develop high-performing teams
• Tech-enabled thinking: Comfortable designing processes that use technology to drive scale and efficiency
• Commercial awareness: Confident using data and KPIs to improve performance and profitability
• Supplier relationship management: Skilled in managing external partners and holding them to account
• Regulatory understanding: Knowledge of FCA regulations and credit hire governance best practices
• Collaborative mindset: Able to work cross-functionally and align teams around shared goals

Zego has a truly international and inclusive team, unified by great ideas and collaborative thoughtfulness. Our people are the most important part of our story and everyone plays an essential role in our journey. We look for people who have expertise, enthusiasm and who are motivated by change. There’s plenty of room to learn and grow, as part of our ongoing training programmes or directly from other experts. You’ll work alongside a talented group of people who respect each other's differences and seek to understand fresh perspectives.

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid!

Our hybrid way of working is unique. We foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at least one day a week in our central London or Halifax office. Every team has the flexibility to choose the day that works best for them. We cover the costs for all company-wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs. We think it's a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we’ll provide you with the tools, support, and freedom to do it well.

We reward our people well. Join us and you'll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that's just for starters.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. If you need any support with your application please get in touch with us on [email protected]