Credit Control Manager

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description:

The Credit Control Manager supports Customer Account Management Leadership in handling the CAM Team (Collection) in GSSC. This role is mainly responsible in operations management and maintaining strong collaboration between GSSC and the country. Ensures to deliver relevant, accurate and timely management information regarding business performance to support all parts of the business in making decisions. Leads the overall Accounts Receivables regional deliverables. 

Role accountabilities:

•    Oversee the daily operations of GSSC Manila Finance Customer Account Management (CAM) team for all the regions supported.
•    Accountable and responsible for the reviews of team’s collection target.
•    Reviews team output for all assigned service deliverables to the onshore such as collection process and reporting. 
•    Coordinates with CAM Specialist and Analyst for the timely and accurate processing of all tasks, concerns and ensures oversees team member work for quality and guideline compliance.
•    Ensures that audit requirements during year-end financial audit are being provided and managed timely.
•    Build strong relationship the stakeholders and communicate with them effectively to introduce process improvement and team’s performance updates.
•    Addresses concerns and inquiries from Regional Counterparts with proposed resolutions as necessary.
•    Responsible for streamlining and restructuring of processes across (including best practices).
•    Strengthens Business Continuity Planning (BCP) which includes ensuring completeness of process documentation and strong back-up for critical tasks.
•    Reviews and approves process documentation and flowcharts.
•    Ensures adequate internal controls are in place for all areas of operations.
•    Supports and validates continuous improvement projects of the team.
•    Final point of escalations for team’s issues and concerns as to deliverables.
•    Reviews team performance metrics, performs root cause analysis for performance development.
•    Ensures harmonious working relationship among team members and with other teams.
•    Manages all direct line reports in accordance with company procedures and standards.
•    Performs staff reviews (GPS) and recommends training for learning and development.
•    Performs salary review and overall HCM management of the team.
•    Approves timesheet overtime, annual leaves and expense claims.
•    Facilitates team meetings to update members on best practices and continuing expectation.
•    Drives the team towards achieving goals and targets set by the management.
•    In charge with the team hiring process.

Qualifications & Experience:

•    Bachelor's/College Degree in Accountancy or any related field in Finance.
•    7 to 9 years of relevant working experience focusing on end-to-end process of Accounts Receivable with at least 2-3 years people management role.
•    Knowledgeable in Credit Management and scores tools such as Creditor Watch and Dun & Bradstreet.
•    Proven strategic planning experience at management level.
•    Exposure in Shared service or Multinational environment is an advantage.
•    Experience with ERP Systems is preferred.
•    Proficient in Microsoft applications (Excel, Outlook, and Word) is required.
•    Strong analytical and problem-solving skills.
•    Strong people handling skills.
•    Excellent in cognitive thought and problem-solving.
•    Strong communication skills: ability to work with up and down organizational structure and across multicultural organization;
•    Excellent client management skills.
•    Ability to prioritize effectively.
•    Strong continuous improvement and project management skills. 
•    Exemplary work ethic and professional integrity.
•    Can work on flexible hours to meet changing work environment and to meet tight deadlines.

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. At Arcadis, you will have the opportunity to build the career that is right for you. Because each Arcadian has their own motivations, their own career goals. And, as a ‘people first’ business, it is why we will take the time to listen, to understand what you want from your time here, and provide the support you need to achieve your ambitions.

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