What you’ll be doing:
- Oversee the day-to-day work of collections to ensure that all accounts are followed up on in a timely manner, and keep collections activity accurate and up to date
- Oversight of Billing & Collections Team; coach and train team as needed to ensure high quality and efficient productivity. Decision maker on escalated customer issues.
- Communicate and correspond with customers and sales representatives to question and/or investigate past-due or unpaid invoices.
- Provides invoice copies and supporting documents to customers.
- Research and resolve all customer billing disputes.
- Provide regular reporting to Management on outstanding AR by Customer.
- Compiles and completes month end reporting, including Allowance for Doubtful accounts
- Provide recommendations for settlement and payment plan options.
- Evaluate and create standard operating procedures for collection/recovery solutions
- Work closely with Management to identify, escalate, and resolve collections issues
- Manage and continuously improve processes for collecting funds, and for keeping accounts receivables current and accurate from both invoicing and payment applications.
- Help improve our DSO and reduce bad debt
Required Qualifications:
- 6+ years of collection experience; 3 + years of collections management experience supervising a team.
- Demonstrated experience and knowledge of the order to cash processes.
- Experience in business-to-business collections preferred
- Excellent decision-making, communication, and leadership skills
- You are a problem solver, leading from the front while bringing creativity and efficiency
- Ability to effectively present information verbally and in writing
- Strong attention to detail
- Customer service mindset
- Netsuite experience preferred.
- High proficiency in Excel
Preferred Qualifications:
- Bachelor’s Degree or equivalent experience
Top Skills
What the Team is Saying
What We Do
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever.
We live by our core values which are:
Build Connections
Think Big
1% Better Every Day
Why Work With Us
We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing, how we are doing it, and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business
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Remote Workspace
Employees work remotely.
JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.
