About This Opportunity
As a Junior Collections Analyst, you will support the migration of activities from local teams and colleagues into the Shared Services Center (SSC). You will learn and perform core cash collection and customer account management activities in a global B2B environment, helping to ensure accurate records, timely payments, and a positive customer experience.This role is an excellent opportunity to develop your knowledge of accounts receivable, collections, billing, and finance operations while working with colleagues and customers across different countries and cultures.
Key Responsibilities
- Support the migration of collections activities into the SSC, including knowledge transfer and process documentation.
- Perform routine cash collection and accounts receivable activities for B2B customers.
- Contact customers professionally regarding overdue invoices, payment commitments, disputes, and account-related questions.
- Assist with investigating and resolving billing, payment, and account discrepancies in collaboration with internal stakeholders.
- Work with Billing, Treasury, Credit Management, Sales, and virtual teams across the organization.
- Use billing and collections platforms, including Zuora and Oracle, to update account information and maintain accurate records.
- Follow established procedures, service levels, and compliance requirements.
- Identify and communicate opportunities to improve process efficiency, consistency, and customer experience.
Escalate complex or sensitive customer and account issues to the appropriate team members.
What You Will Bring
- Bachelor's degree in Business Administration, Finance, Accounting, Economics, or a related field; recent graduates are welcome to apply.
- Basic experience, in cash collection, accounts receivable, credit management, finance operations, or customer service. Relevant experience in a B2B environment is an advantage.
- Understanding of invoicing, payments, accounts receivable, and customer account management.
- Interest in learning about Treasury and Credit Management processes.
- Familiarity with ERP, billing, or collections platforms; experience with Zuora or Oracle is an advantage but not required.
- Professional written and verbal English communication skills. English is required because the role works with colleagues, customers, and teammates around the world.
- Ability to work effectively in virtual and multicultural teams.
- Strong attention to detail, organization, and willingness to learn.
- Basic analytical and problem-solving skills, with the ability to investigate issues and ask the right questions.
- Ability to manage priorities, meet deadlines, and follow up consistently.
- Adaptability and a positive attitude toward process migrations, new tools, and changes in ways of working.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Mexico (MX) || Mexico City
Req ID: 789480
Skills Required
- Bachelor's degree in Business Administration, Finance, Accounting, Economics, or a related field
- Basic experience in cash collection, accounts receivable, credit management, finance operations, or customer service
- Understanding of invoicing, payments, accounts receivable, and customer account management
- Professional written and verbal English communication skills
- Ability to work effectively in virtual and multicultural teams
- Strong attention to detail and organization
- Willingness to learn and adaptability to process migrations, new tools, and changing work practices
- Basic analytical and problem-solving skills
- Ability to manage priorities, meet deadlines, and follow up consistently
- Relevant B2B experience
- Interest in Treasury and Credit Management processes
- Familiarity with ERP, billing, or collections platforms
- Experience with Zuora or Oracle
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Health coverage options are described as broad, with multiple medical plan choices (often three) plus dental and mental health resources. U.S. materials also reference PPO and HDHP options, and some teams contribute to HSAs.
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Retirement Support — U.S. postings outline a 401(k) with an automatic 3% company contribution plus matching that reaches 4% when employees contribute 5%. This combination is repeatedly listed in role postings and characterized as strong for the sector.
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Parental & Family Support — U.S. job descriptions frequently cite up to 16 weeks paid maternity leave and 6 weeks paid parental/adoption leave at 100% pay. These benefits are positioned as exceeding many U.S. corporate policies.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
