About this opportunity:
Join Vonage, a global leader in cloud communications, delivering Unified Communications, Contact Center, and Communications Platform solutions to customers worldwide. This is an exciting opportunity to join a newly established team within Ericsson's Shared Services Center (SSC) in Mexico, dedicated to supporting Vonage's global business. As part of the Finance team, you'll help protect the financial health of the business. In this role, you'll manage a portfolio of mid-market and enterprise customers, drive timely payments, resolve billing challenges, and partner with teams across Sales, Billing, Finance, Tax, and Legal.
What you'll do
- Own the end-to-end collections process for assigned B2B and enterprise accounts.
- Monitor aging balances, prioritize high-value and overdue accounts, and execute effective collection strategies.
- Build strong relationships with customers and internal stakeholders to resolve payment blockers.
- Investigate billing disputes and coordinate resolutions across Billing, Sales, Tax, and Legal.
- Reconcile payments, apply cash accurately, and resolve unapplied credits and receipts.
- Process refunds, adjustments, and write-offs in line with internal controls and SOX requirements.
- Maintain accurate account notes, dispute records, and collection history.
- Support customer onboarding, collections reviews, escalations, and process improvement initiatives.
What you bring
- 3-5 years of experience in B2B collections or accounts receivable.
- Experience managing mid-market or enterprise customer portfolios.
- Strong understanding of the Order-to-Cash cycle, including invoicing, cash application, disputes, refunds, and write-offs.
- Proficiency in Microsoft Excel and experience with ERP, CRM, billing, or collections platforms.
- Excellent communication, negotiation, analytical, and relationship-management skills.
- High attention to detail, sound judgment, and a results-oriented mindset.
Nice to have
- Experience with Zuora, Oracle Advanced Collections, Salesforce, or similar tools.
- Background in Telecom, UCaaS, CCaaS, CPaaS, SaaS, or subscription-based businesses.
- Experience working with international, multi-currency, or multi-entity accounts receivable.
- Familiarity with integrated billing systems and postpaid credit approval processes.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Mexico (MX) || Mexico City
Req ID: 789481
Skills Required
- 3-5 years of experience in B2B collections or accounts receivable
- Experience managing mid-market or enterprise customer portfolios
- Strong understanding of the Order-to-Cash cycle, including invoicing, cash application, disputes, refunds, and write-offs
- Proficiency in Microsoft Excel
- Experience with ERP, CRM, billing, or collections platforms
- Excellent communication, negotiation, analytical, and relationship-management skills
- High attention to detail, sound judgment, and a results-oriented mindset
- Experience with Zuora, Oracle Advanced Collections, Salesforce, or similar tools
- Background in Telecom, UCaaS, CCaaS, CPaaS, SaaS, or subscription-based businesses
- Experience working with international, multi-currency, or multi-entity accounts receivable
- Familiarity with integrated billing systems and postpaid credit approval processes
What the Team is Saying
.png)
.png)
Ericsson Compensation & Benefits Highlights
-
Healthcare Strength — Health coverage options are described as broad, with multiple medical plan choices (often three) plus dental and mental health resources. U.S. materials also reference PPO and HDHP options, and some teams contribute to HSAs.
-
Retirement Support — U.S. postings outline a 401(k) with an automatic 3% company contribution plus matching that reaches 4% when employees contribute 5%. This combination is repeatedly listed in role postings and characterized as strong for the sector.
-
Parental & Family Support — U.S. job descriptions frequently cite up to 16 weeks paid maternity leave and 6 weeks paid parental/adoption leave at 100% pay. These benefits are positioned as exceeding many U.S. corporate policies.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
Gallery
Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
