Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Creative Operations Senior Manager
We are looking for a Creative Operations Senior Manager to join the Brand & Performance Team within our Marketing division. In this role, the Creative Operations Senior Manager will be responsible for leading and optimizing our creative processes. This role will be pivotal in ensuring that our creative team operates efficiently and effectively, delivering high-quality work that aligns with our brand vision and business objectives. This individual will have a keen eye for detail, the ability to foster collaboration across teams, a strong background in creative project management, managing campaigns across digital, print, video, and event design.
The Team: The Brand and Performance Marketing team encompasses brand strategy and experience, creative services, go-to-market content, paid media, and website strategy. Our team is entrusted with devising, producing, introducing, and refining superior go-to-market strategies from branding through to demand generation. Our ultimate goal is to successfully position athenahealth as the most admired and considered company in our category.
Job Responsibilities
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Process Optimization: Develop, implement, and refine creative workflows and processes to enhance efficiency and productivity within the creative team.
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Project Management: Oversee the planning, execution, and delivery of creative projects, identifying potential roadblocks, ensuring they are completed on time, within scope, and within budget.
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Resource Management: Allocate creative team members and other resources effectively across projects, ensuring the right people are working on the right tasks at the right time.
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Stakeholder communication: Facilitate clear communication between creative teams, stakeholders, and other departments to align on project goals and expectations.
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Collaboration with stakeholders: Work closely with cross-functional teams to ensure creative initiatives are aligned with athenahealth’s marketing goals and reflect a responsible use of creative resources.
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Collaboration with Project Management team: Work closely with the Project Management team to ensure adequate resources and efficient workflows across creative requests.
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Innovation: Stay abreast of industry best practices, bringing innovative solutions to enhance the creative workflow management process.
Typical Qualifications
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Bachelor’s degree in Business Administration, Operations Management, Marketing, Communications, or related fields.
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7+ years of experience in creative operations, project management, or a similar role, preferably within a marketing agency or a large, fast-paced client-side environment.
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Proven track record of managing complex creative projects. Strong understanding of creative processes, project management methodologies, and resource allocation.
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Exceptional communication, interpersonal, and organizational skills, with a collaborative mindset.
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Ability to manage, track, and ensure success of work across a high-volume in-house creative studio.
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Proficiency in project management software and tools (Monday.com experience an added bonus).
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Experience working in a complex industry (healthcare, finance, insurance, tech) is a plus
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at [email protected] for assistance.
https://www.athenahealth.com/careers/equal-opportunity
What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
