Jobs at athenahealth

Leads and coaches a team of Customer Success Managers supporting customer retention, satisfaction, product adoption, onboarding, and issue resolution. Monitors customer health, performance metrics, and retention risks; develops action plans for at-risk accounts; and partners cross-functionally on solutions and process improvements. Manages departmental projects, communicates business updates, supports performance management, and uses AI tools responsibly to improve efficiency, identify trends, and enhance customer outcomes.

Design, build, test, and maintain scalable backend services supporting athenaCollector’s billing, claims, and revenue cycle management workflows. Collaborate with product, design, QA, SRE, and engineering teams; participate in code reviews, Agile ceremonies, technical planning, and mentoring. Support cloud deployment, infrastructure automation, observability, troubleshooting, and AI-assisted development while contributing to secure, reliable healthcare software and LLM-enabled features.

Design and develop full-stack software for healthcare revenue cycle management, including React frontends, Java and Spring Boot backend services, SQL data models, and AWS containerized deployments. Improve scalability, reliability, observability, and operational readiness; troubleshoot production issues; participate in architecture, documentation, on-call support, and incident response; mentor junior engineers; and explore AI capabilities in engineering workflows and product features.

Evaluate customer readiness and adoption of athenaOne Medical Coding service. Analyze provider documentation, customer configurations, and audits to identify gaps. Design process improvements favoring automation, apply Lean Six Sigma and operational techniques, and implement workflow enhancements. Independently manage multiple complex projects, create stakeholder presentations, mentor colleagues, and ensure compliant, high-quality coding outcomes.

Investigate and resolve production and interface issues for athenahealth's interoperability network. Troubleshoot data flows using logs and diagnostics, query datasets with SQL, coordinate with vendors, document findings and resolutions, monitor queues, and apply AI-enabled support tools while verifying results against SOPs.

Serve as the first sales contact for inbound healthcare practice inquiries: respond via phone and email, qualify and nurture leads, document interactions in CRM, transfer qualified leads to Sales Executives, follow sales processes, and use AI-powered tools to improve outreach and productivity. Hybrid role based in Boston, Austin, or Atlanta.

Generate qualified sales opportunities by outbound prospecting (phone, email, online) to healthcare organizations, qualify needs, maintain Salesforce records, and hand off leads to Sales Executives. Collaborate with Sales, Marketing, and operations, use AI-enabled and sales engagement tools to personalize outreach, meet pipeline targets, and participate in training and team initiatives.

Lead advisory engagements to optimize healthcare revenue cycle operations and athenaOne workflows. Perform executive-level assessments, analyze financial and operational metrics, develop strategic roadmaps and business cases, present to senior leaders, mentor consultants, partner with cross-functional teams, and travel to client engagements to drive measurable financial and operational improvements.

Lead quality reviews and root-cause analysis of payment posting and revenue cycle processes. Audit voice and non-voice transactions, identify trends, propose corrective actions, and drive process improvements. Collaborate with operations, product, analytics, and client teams to resolve claim issues and support training, dashboards, and compliance requests.

Lead product marketing for an interoperability platform and partner ecosystem: craft positioning and messaging, drive partner and product launches, enable commercial teams, perform competitive analysis, and coordinate cross-functional launch execution to grow partnerships and platform value.

Lead product strategy and roadmap for ADT notifications and payer-sourced Quality Care Gaps integrations. Define epics and user stories, partner with engineering and payer partners to design secure, scalable data ingestion and transformation, ensure compliance with interoperability standards (FHIR R4, DEQM/DaVinci), measure product performance, and pilot AI-assisted tools to improve data mapping and clinician workflows.

The Billing Operations Associate is responsible for billing processes including invoice creation, revenue review, and contract compliance, while collaborating with various internal teams.

The Posting Outcomes Senior Associate manages complex posting processes and leads initiatives for operational performance, collaboration, and quality improvement. They analyze data, influence stakeholder decisions, mentor junior team members, and ensure high client satisfaction.

The Training Architect Manager designs virtual training experiences, collaborates cross-functionally to enable customer success, and oversees diverse training projects.

Lead product strategy and execution for electronic transactions, payer connectivity, and practice configuration within athenaCollector. Define roadmaps, drive discovery, set success metrics, use quantitative and qualitative data to prioritize work, coordinate cross-functional delivery, support launches, and apply AI/tools to improve automation and efficiency. Mentor PMs and present product direction to stakeholders.

Manage end-to-end posting workflows within RCM, resolve complex cross-team issues, lead small improvement projects, analyze performance data, document process changes, mentor analysts, support onboarding and training, and partner with vendors and stakeholders to optimize posting operations and quality.

Lead and scale an enterprise Content Studio as the quality gatekeeper for creative output. Oversee review, editing, and production workflows across channels, build content hub strategy and governance, manage agencies and budgets, define KPIs, and coach creative teams to raise craft, reuse, and operational efficiency.

Manage contract and proposal lifecycle, validate bookings and revenue calculations, maintain CRM data integrity, triage pricing/discount requests, support billing, offboarding, and repricing. Coordinate with Legal, Finance, Billing, Deal Desk, and Sales/Customer Success, document processes, implement productivity improvements and automation, and use AI tools to improve accuracy and efficiency.

Lead end-to-end delivery of Salesforce and Sales Operations initiatives (Sales Cloud, CPQ, CLM). Manage intake, roadmap, Jira epics/stories, RAID logs, UAT, launch readiness, and portfolio reporting to drive prioritization and measurable outcomes across cross-functional teams.

Design, build, and support ETL workflows to migrate and transform legacy EHR data into athenahealth systems. Develop Python utilities, validate and reconcile data, support HL7/FHIR interoperability and EHI export tasks, troubleshoot issues, maintain documentation, and collaborate across product, sales, and operations to improve migration processes and automation.