Jobs at athenahealth

Lead category sourcing strategies, run RFPs and contract negotiations, analyze spend and supplier performance, manage vendor relationships, optimize procurement processes and tools, partner cross-functionally, drive continuous improvement, and mentor junior procurement team members.

Serve as VP/GM's strategic partner to drive operational execution, program management, and cross-functional alignment for athenaFlex. Own business rhythms, lead special projects, track metrics, manage a small operations team, coordinate leadership meetings, and enable strategic planning and decision-making across Product, Engineering, Sales, Finance, HR, and Marketing.

Lead a Platform Operations team delivering support for platform products (APIs, data services, athenaPayer, Coordinator Core). Manage case triage, escalations, customer calls, Salesforce and JIRA workflows, SOPs, reporting, and process improvements. Build dashboards, use AI/automation to improve efficiency, coach team members, and partner cross-functionally to ensure reliable platform service delivery.

Lead the design, build, and operation of scalable observability and telemetry platforms. Implement IaC and automation, support monitoring/alerting, troubleshoot production distributed systems, participate in incident response/on-call, and mentor engineers while driving platform reliability and cross-team technical decisions.

Provide day-to-day platform operations support: triage and resolve customer issues, manage Salesforce cases and JIRA tickets, maintain process documentation, analyze data/BI dashboards, lead small process-improvement projects, and collaborate with product and technical teams using AI-assisted tools to improve workflows and scalability.

Provide onsite and remote training and coaching for clients during athenaNet implementations to ensure successful go-lives and optimal product adoption. Deliver classroom and one-on-one trainings, execute contracted training deliverables, manage heavy travel schedules, and support client workflows and revenue cycle/EHR processes.

Lead indirect category sourcing using spend analysis to develop actionable category plans; run RFx events; negotiate contracts; manage vendor relationships and performance metrics; support procurement tool adoption and continuous improvement; report procurement metrics to leadership.

The Operations Analyst will manage AR calling and denial workflows, ensure compliance and quality, analyze trends, and support operational processes and projects within RCM operations.

As an Operations Analyst, you'll manage AR calling activities and denial workflows, ensuring timely resolution and adherence to operational standards, while collaborating with stakeholders.

Design and develop AI-driven full stack solutions using Java, Spring Boot, and Angular. Collaborate with teams on features and model building.

The Billing Operations Associate is responsible for billing processes including invoice creation, revenue review, and contract compliance, while collaborating with various internal teams.

The Posting Outcomes Senior Associate manages complex posting processes and leads initiatives for operational performance, collaboration, and quality improvement. They analyze data, influence stakeholder decisions, mentor junior team members, and ensure high client satisfaction.

The Training Architect Manager designs virtual training experiences, collaborates cross-functionally to enable customer success, and oversees diverse training projects.

Lead full sales cycle for independent medical practices (1–17 providers): prospecting, demos, negotiations, and closing. Manage territory and pipeline, use CRM and AI-enabled tools to improve outreach, deliver virtual and in-person product demonstrations, travel regularly to support territory, and collaborate with marketing, product, and customer success.

The AI Marketing Manager develops AI automation solutions, manages API integrations, analyzes marketing data, and enhances marketing workflows. They lead initiatives to integrate AI into marketing practices, support team training, and evaluate emerging tools.

Generate qualified sales opportunities through outbound phone, email, and online outreach. Qualify prospects, maintain records in Salesforce, collaborate with Sales and Marketing, use AI-enabled tools to personalize outreach, and meet pipeline and outreach goals. Hybrid role requiring in-office presence and participation in training and team initiatives.