Jobs at athenahealth

Lead application security strategy and DevSecOps implementation across engineering teams. Own application security capabilities, including SAST, SCA, DAST, API security testing, vulnerability management, and CI/CD controls. Lead API security discovery, testing, onboarding, findings routing, and operational readiness. Partner with product, engineering, DevOps, infrastructure, IAM, and enterprise security teams to identify architectural weaknesses, improve SDLC adoption, automate abuse-case coverage, and operate hardened platforms.

Supports product managers and cross-functional teams in delivering clinical and value-based care features from ideation through release. Responsibilities include portfolio analysis, dependency coordination, alpha and beta readiness, outcome measurement, governance, AI-enabled productivity, process improvement, and leadership decision support. The role helps improve product operating practices across the athenaOne portfolio while applying healthcare technology, clinical workflow, analytics, agile, and AI expertise.

Develop scalable backend services, GraphQL APIs, integrations, and clinical data platforms using TypeScript, Node.js, Java, Perl, and cloud-native technologies. Design federated GraphQL services, integrate FHIR APIs and event streams, optimize performance and reliability, and support testing, deployment, monitoring, debugging, and incident response. Apply LLMs and AI-assisted engineering practices to improve development productivity while collaborating with product, architecture, QA, and platform teams.

Own authorization-management quality operations, including complex audits, issue tracking, documentation review, trend analysis, root-cause investigation, and process improvement. Coordinate with stakeholders to resolve workflow issues, improve accuracy and cycle time, maintain audit readiness, and report operational metrics. Support training, calibration, process documentation, investigations, testing, and cross-functional initiatives while mentoring peers and applying AI-enabled tools with appropriate quality controls.

Lead the technical design and production delivery of an intelligent patient messaging platform. Build AI agents, LLM orchestration, tools, workflows, guardrails, evaluation, observability, and next-best-action capabilities. Develop scalable Java and Spring Boot microservices on Kubernetes and AWS, implement Temporal workflows, modernize legacy systems, resolve production reliability issues, and mentor engineers through technical influence.

Manages a remote Sales Operations and Contracting team supporting client acquisition, onboarding, proposals, contracts, amendments, approvals, and order processing. Oversees shared queues, team performance, reporting, dashboards, and operational metrics while partnering with Sales, Customer Success, Onboarding, Finance, Legal, and Continuous Improvement. Leads process improvement, automation, change management, prioritization, escalation handling, and team development. Travel is required 20% annually.

Provide legal guidance on digital health products, privacy, health data, FDA and AI-related issues; support data-use, interoperability, and transactional work; draft practical legal guidance, playbooks, and compliance processes; monitor evolving laws, enforcement, and industry trends.

Resolves claims and unpostables for revenue cycle management pilot customers, analyzes operational performance, identifies root causes, and recommends workflow improvements. Supports pilot initiatives through process documentation, validation, customer discussions, readiness assessments, stakeholder materials, and tool testing. Collaborates cross-functionally with Product, Service Operations, and Customer Success while using athenaOne, payer portals, and AI-enabled tools to improve efficiency and inform scalable RCM solutions.

Lead UX design for healthcare EHR and practice management products. Responsibilities include user research, UX strategy, interaction design, wireframing, prototyping, stakeholder presentations, agile collaboration with product and engineering, design system adoption, process improvement, and mentoring junior designers. The role requires simplifying complex clinical and operational workflows in a regulated environment and includes 20% annual travel.

Design user experiences for healthcare EHR and practice management products. Responsibilities include framing user problems, creating wireframes and prototypes, conducting qualitative and quantitative research, evaluating workflows, collaborating with product and engineering, presenting design decisions, supporting client engagements, and applying AI tools to ideation and prototyping. The role also mentors junior designers and contributes to design standards and process improvements.

Lead technical design, development, and delivery of DevOps platforms supporting developer experience and software delivery at enterprise scale. Mentor engineers, create technical specifications, coordinate Agile engineering efforts, and maintain automated deployment, source control, release readiness, and code traceability systems across thousands of servers and multiple data centers.

Own athenahealth’s enterprise narrative, annual editorial agenda, strategic messaging, thought leadership, owned-channel publishing, organic social strategy, and AEO/GEO efforts. Serve as editor-in-chief of athenahealth.com, establish editorial governance, advise executives and cross-functional marketing teams, and lead a growing editorial team. Translate complex healthcare technology and business strategies into compelling narratives while using research, audience insights, performance data, and responsible AI-enabled workflows to improve impact.

Supports payer-related platform operations through SQL-based data analysis, reporting, validation, reconciliation, issue tracking, and documentation. Partners with cross-functional stakeholders to investigate operational issues, communicate updates, monitor workflows, and improve processes. Uses Excel, Jira, cloud data platforms, and AI tools to manage requests, summarize findings, support testing, and maintain accurate operational records.

Manages accounts receivable calling and denial workflows within revenue cycle management operations. Reviews documentation, updates work queues, investigates denial trends, coordinates escalations, reports activity metrics, and maintains quality and compliance standards. Supports workflow optimization, knowledge-base updates, peer mentoring, and continuous improvement while using AI-enabled tools to assist routine investigations and summaries.

Design and support ETL, data migration, transformation, import, export, and validation workflows for moving legacy EHR data into athenahealth systems. Build Python and SQL utilities, define source-to-target mappings, support HL7 and FHIR interoperability, validate EHI exports, investigate data quality issues, document processes, and collaborate with product, implementation, operations, sales, and engineering teams in a remote environment.

Lead indirect category sourcing using spend analysis to develop actionable category plans; run RFx events; negotiate contracts; manage vendor relationships and performance metrics; support procurement tool adoption and continuous improvement; report procurement metrics to leadership.

Own the end-to-end lead management lifecycle, including capture, enrichment, qualification, scoring, routing, sales handoff, disposition, and recycling. Establish governance, business rules, SLAs, controls, and performance metrics; optimize workflows and integrations; resolve data quality and lead-flow issues; and partner with Sales, Marketing, Data Science, IT, and Analytics. Manage and develop a small team while overseeing operational priorities, testing, documentation, and continuous improvement.

Manage product strategy and roadmap for healthcare revenue cycle and EDI workflows. Translate customer, operational, technical, regulatory, and market insights into prioritized requirements, acceptance criteria, delivery plans, and measurable outcomes. Partner with engineering, architecture, operations, implementation, support, and commercial teams to manage integrations, dependencies, reliability, compliance, and release readiness. Analyze transaction data, workflow performance, support trends, and customer feedback to identify improvements, while facilitating Agile delivery and customer engagement.

Supports marketplace operations through SQL reporting, billing and invoicing analysis, contract review, vendor coordination, dashboard preparation, and data validation. Identifies discrepancies, monitors operational trends, documents processes, and collaborates cross-functionally to resolve issues and improve efficiency. The role also assists with reporting, troubleshooting, process changes, special projects, and knowledge transfer while using AI tools to streamline routine analysis.

Leads Customer Success business operations strategy, analytics, planning, forecasting, capacity management, performance measurement, and resource allocation. Builds scalable processes, tools, dashboards, governance, and automation while applying AI and predictive analytics to improve efficiency and decision-making. Partners with executive leaders across Customer Success, Sales, Marketing, and Finance, drives organizational change, and develops high-performing analytics and operations teams in a complex SaaS or healthcare technology environment.