Jobs at athenahealth

Design human-centered, AI-native healthcare experiences for document interoperability, referrals, and cross-organization workflows. Conduct qualitative research with healthcare professionals, combine insights with behavioral data, and translate findings into workflows, information architecture, prototypes, and detailed interfaces. Collaborate with Product, Engineering, clients, and clinical experts while evaluating AI outputs for accuracy, bias, usability, and human value.

Leads complex customer-facing technical implementation projects from discovery through post-go-live support. Responsibilities include project scoping, planning, stakeholder communication, risk management, data validation, SQL analysis, Python scripting, troubleshooting, documentation, and cross-functional coordination. The role manages multiple concurrent healthcare IT initiatives, advises customers, drives issue resolution, improves delivery processes, and mentors teammates.

Leads the Revenue Cycle Management content roadmap and serves as the primary subject-matter owner. Writes blogs, eBooks, and other long-form B2B content; researches complex healthcare topics; coordinates stakeholder reviews; briefs and edits freelance writers; and partners with marketing teams on campaigns and messaging. Applies SEO and AI search optimization, uses performance insights to refine content strategy, audits existing content, and supports adjacent healthcare solution areas.

Supports cybersecurity, IT risk management, vendor security compliance, audit activities, and security operations. Responsibilities include reviewing vendor controls, documenting exceptions, managing risk reports, implementing security software changes, coordinating information security projects, maintaining trackers and documentation, updating policies, reviewing metrics, and supporting security tools. The role requires collaboration with internal stakeholders and third-party vendors to maintain regulatory and information security compliance.

Supports platform operations and third-party partnerships by troubleshooting customer and integration issues, managing cases in Salesforce, improving procedures, documenting workflows, and coordinating resolutions with internal teams and external partners. The role communicates project updates and risks, identifies recurring issues, and contributes to process improvement, automation, and tooling initiatives. Strong SQL, communication, organization, and stakeholder management skills are required.

Leads the alpha/beta customer engagement program and manages a team responsible for customer recruitment, engagement, process transformation, and operational scaling. Partners cross-functionally with product, marketing, customer success, and analytics teams to automate workflows, improve customer relationships, deliver executive insights, and expand strategic engagement capabilities.

Supports platform operations by troubleshooting customer and partner issues in Salesforce, coordinating resolutions, maintaining procedures, communicating project updates, and improving support workflows. The role works with HL7 connections, APIs, Data View, and other platform services while identifying recurring issues and opportunities for improved tooling, automation, documentation, and operational consistency.

Design, develop, and maintain native Android and iOS applications for patients. Own mobile architecture, performance, security, accessibility, reliability, and release quality across both platforms. Collaborate with product, design, QA, backend, and clinical stakeholders; conduct code reviews, resolve technical issues, mentor teammates, and improve mobile development practices. Apply AI-assisted development workflows and support secure healthcare data handling.

Design, develop, deploy, and optimize machine learning models and production services for healthcare products. Build data pipelines, feature workflows, and training datasets; apply testing, validation, MLOps, cloud infrastructure, and monitoring practices. Collaborate with technical and non-technical stakeholders, improve model performance, develop reusable tools and frameworks, evaluate emerging AI technologies, support incident remediation, and provide technical guidance. The role requires production machine learning experience and proficiency in Python, SQL, and Unix environments.

Own product problem spaces within the Chart Data and ChartSync roadmap, from discovery through delivery, adoption, measurement, and iteration. Partner with Engineering, Design, Analytics, and customer-facing teams to improve clinical data interoperability, clinician workflows, and patient-record usability. Define requirements, priorities, metrics, and roadmaps; manage dependencies and Agile/Scrum delivery; validate customer value; and identify thoughtful applications of AI to product development and clinical data experiences.

Leads strategy, roadmap, prioritization, and execution for a shared AI and ML platform. Oversees MLOps, LLM lifecycle management, model evaluation, infrastructure capacity, cost management, observability, and operational readiness. Partners with engineering, finance, infrastructure, vendors, and internal product teams to translate developer needs into platform priorities, manage tradeoffs, improve adoption, and communicate outcomes to executive stakeholders.

Principal UX Researcher leading strategic discovery, concept evaluation, experience measurement, and onsite clinician research for mobile healthcare products. The role defines research methods, synthesizes findings, informs product and design strategy, facilitates workshops, and partners with multidisciplinary teams. It also advances research practices, coaches stakeholders, and evaluates AI tools for research workflows. The position is hybrid in Boston and requires domestic travel several times annually.

Leads athenahealth’s specialty commercial strategy, including market expansion, go-to-market execution, product direction, partnerships, customer acquisition, and revenue growth. Aligns cross-functional teams across product, sales, marketing, finance, analytics, operations, and customer success. Oversees business performance, financial modeling, competitive analysis, long-range planning, and potential partnerships or acquisitions. Represents the specialty initiative with executives, customers, and industry stakeholders while applying AI-enabled tools to improve commercial decision-making.

Lead product strategy and execution for clinical ordering workflows within a healthcare technology portfolio. Own roadmaps, prioritization, Scrum product ownership, requirements, experimentation, metrics, AI-enabled capabilities, and responsible rollout. Partner with Engineering, UX, Analytics, Patient Safety, Sales, Customer Success, and Product Marketing to improve provider workflows, order submission, and closed-loop management. Communicate outcomes and risks to senior leaders while supporting product management practice improvement.

Design, develop, test, deploy, monitor, and support scalable full-stack software for specialty healthcare workflows. Own features across the software development lifecycle, build frontend and backend systems, APIs, data integrations, and cloud infrastructure, and maintain automated tests. Collaborate with product and engineering teams, develop clinical workflow expertise, mentor engineers, and responsibly use AI-assisted tools for development, testing, debugging, and documentation.

Lead product strategy and execution for healthcare mobile products, including AI-enabled clinical workflow capabilities. Define vision, roadmaps, user stories, success metrics, and go-to-market plans; prioritize backlogs and guide scrum teams. Partner with UX, engineering, analytics, and data science teams on AI model evaluation, deployment, monitoring, responsible AI, and continuous improvement. Use customer feedback, product analytics, and operational data to improve adoption, efficiency, safety, and satisfaction.

Develop and execute go-to-market strategies for athenaOne, athenahealth’s flagship healthcare technology offering. Create portfolio messaging, sales collateral, customer stories, and commercial programs while coordinating with Product, Sales, Marketing, and Customer Success teams. Analyze customer feedback, competitive intelligence, seller insights, and commercial performance to improve positioning and market execution. Maintain cohesive messaging across athenaOne products and support recurring release updates and performance reviews.

Provides strategic administrative and operational support to the Chief Customer Officer and a Vice President. Responsibilities include complex calendar management, leadership meeting coordination, executive briefings, action-item tracking, travel and expense administration, confidential communications, event coordination, and process improvement. The role uses AI, automation, and productivity tools to streamline workflows and improve organizational effectiveness across Customer Success.

Own and support product strategy, roadmap development, AI-enabled automation, requirements, and execution for healthcare authorization management capabilities. Partner with Engineering, Design, Analytics, Operations, and healthcare subject matter experts to improve prior authorization accuracy, throughput, scalability, and workflow efficiency. Develop PRDs, user stories, acceptance criteria, success metrics, and launch plans while ensuring alignment with customer needs, payer requirements, and healthcare compliance.

Manage full-cycle sales to small physician practices, including prospecting, product demonstrations, pipeline management, forecasting, contracting, and closing. Maintain quota and KPI performance while developing athenahealth sales skills through certification milestones. Use Salesforce and internal resources to generate leads, communicate value, and support new-logo growth. The role requires quarterly travel and strong organizational, presentation, communication, and business-development abilities.