Creative Director, AIX Creative Studio

Posted Yesterday
Be an Early Applicant
5 Locations
In-Office
166K-371K Annually
Senior level
Software • Quantum Computing • Metaverse • Infrastructure as a Service (IaaS)
The Role
Lead and set the visual and narrative creative vision for AI Experiences across product, marketing, campaigns, and physical moments. Art direct and stay hands-on with design, build and mentor a visually-focused creative team, partner with strategy, product, engineering and marketing, manage agencies and production partners, and represent the studio internally and externally.
Summary Generated by Built In
Overview
About AIX
Hundreds of millions of people start their day with something AI Experiences (AIX) built: asking Copilot a question, searching on Bing, opening a new tab in Edge. Parents planning a trip. Students cramming for an exam. Engineers debugging at 2am. Small business owners writing their first pitch deck. AIX is the part of Microsoft that makes AI feel intuitive, useful, and people-first in all of those moments.
 
About the Role
We're looking for a Creative Director to lead creative for AIX at Microsoft: someone who can set a visual and narrative point of view for how people experience AI, and drive a team capable of bringing that vision to life across every surface: product, marketing, campaigns, and physical/live moments.
 
This is a rare hybrid role. You'll need the taste and craft of a world-class art director, the instincts of a storyteller, the leadership of someone who's run creative teams before, and a real, lived connection to culture — music, entertainment, fashion, internet culture — so the work feels of-the-moment rather than corporate. You should be equally comfortable critiquing a typeface choice, sharpening a product screen, and briefing a launch campaign that spans a keynote stage, a product surface, and a social feed.
 
We're specifically looking for someone who is still a maker, not just a manager. The best creative directors we've worked with never stopped making things themselves. They can jump into the work, sketch a direction, or push pixels when it matters, and then step back into setting vision, building teams, and partnering with executives. That range is a defining trait we're hiring for, not a nice-to-have.

Responsibilities
  • Set the creative vision for AI Experiences — the visual language, tone, and narrative point of view that shows up consistently across product, brand, and marketing
  • Art direct at the highest level — reviewing, shaping, and elevating design work across visual identity, motion, typography, and UI, with an eye that can tell the difference between "good" and genuinely distinctive
  • Stay hands-on with the craft — personally jumping in to sketch a direction, design a key visual, or push a concept forward when the moment calls for it, rather than directing exclusively from a distance
  • Lead and grow a visually-focused creative team — hiring, mentoring, and directing creative designers and art directors, and fostering an environment where world-class visual work thrives
  • Shape story and language alongside the visuals — partnering closely with the Creative Strategy and Brand Writing leads so that strategy, words, and images are developed together as equal parts of one idea
  • Build and leverage relationships with top-tier creative agencies, production partners, and creative talent
  • Bridge product and marketing — ensuring the creative thread is unbroken from the first-run product experience to the campaign that introduces it to the world
  • Design across digital and physical — from in-product moments and digital campaigns to launch events, physical installations, and experiential brand moments
  • Partner cross-functionally with product, engineering, research, and marketing leadership to make sure creative ambition and product reality stay in sync
  • Represent the creative studio internally and externally — presenting work, building conviction, and advocating for craft at every level of the organization

Qualifications

Required Qualificiations:

  • Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 7+ years experience working in product or service design
    • OR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 9+ years experience working in product or service design
    • OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems).
      5+ years people management experience.

Preferred Qualifications:

  • 15+ years in design and art direction, including significant time as a creative leader (Creative Director, Executive Creative Director, or equivalent) at an agency, in-house studio, or brand
  • A distinctive visual point of view — a portfolio that shows range across brand identity, digital product, campaign, and (ideally) physical/experiential work
  • The ability to operate at both ends of the spectrum — equally credible sketching in a notebook or a design tool as you are setting strategy in a room with senior executives, and able to move fluidly between the two in the same day
  • Have exceptional presentation skills and the gravitas to champion bold creative ideas with senior leadership
  • A strong sensibility for story and language, even if writing isn't your primary craft, you know a good line when you see one and can push a narrative to be sharper
  • Experience leading and growing creative teams, including hiring, mentoring, and managing multidisciplinary talent (designers, writers, art directors, producers)
  • Comfort spanning product and marketing — you don't see "brand" and "product design" as separate disciplines, and you have experience (or a strong point of view) on both
  • Real cultural fluency — active engagement with music, entertainment, fashion, or adjacent creative communities, ideally evidenced by projects, collaborations, or ventures outside of a traditional day job
  • A track record of shipping ambitious creative work at scale, ideally including work that's been publicly recognized (awards, press, cultural impact)
  • Comfort operating in a large, matrixed organization while still protecting the integrity of the creative vision
  • Experience directing creative for AI or emerging-technology products specifically
  • A personal creative practice, project, or venture (label, publication, gallery, studio) that signals genuine cultural engagement beyond the day job
  • Experience directing physical/experiential work, installations, events, retail, or spatial design

Product Design M6 - The typical base pay range for this role across the U.S. is USD $165,600 - $296,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $220,800 - $331,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

Product Design M7 - The typical base pay range for this role across the U.S. is USD $212,800 - $338,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $236,000 - $370,800 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay


This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.



Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Skills Required

  • Master's degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 7+ years experience working in product or service design; OR Bachelor's degree AND 9+ years experience; OR equivalent experience
  • 5+ years people management experience
  • Significant experience working in product or service design
  • Demonstrated art direction and visual leadership across brand, digital product, and campaigns
  • 15+ years in design and art direction, including senior creative leadership roles
  • Portfolio showing range across brand identity, digital product, campaign, and physical/experiential work
  • Ability to operate hands-on (sketching/designing) and at strategy level with executives
  • Exceptional presentation skills and ability to champion creative ideas with senior leadership
  • Strong sensibility for story and language
  • Experience leading and growing multidisciplinary creative teams (designers, writers, art directors, producers)
  • Comfort spanning product and marketing disciplines
  • Cultural fluency with active engagement in music, entertainment, fashion, or adjacent creative communities
  • Track record of shipping ambitious creative work at scale, ideally with public recognition
  • Comfort operating in large, matrixed organizations while protecting creative integrity
  • Experience directing creative for AI or emerging-technology products
  • Personal creative practice or venture signaling cultural engagement beyond day job
  • Experience directing physical/experiential work, installations, events, retail, or spatial design

Microsoft Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microsoft and has not been reviewed or approved by Microsoft.

  • Fair & Transparent Compensation Pay is presented as broadly competitive overall, with clear role/level/location variation and an emphasis on using posted ranges and band information for apples-to-apples comparisons.
  • Retirement Support Retirement benefits are described as a standout, highlighted by a strong 401(k) match structure and immediate vesting, plus additional plan features for tax-advantaged saving.
  • Parental & Family Support Family-oriented benefits are portrayed as a meaningful strength, with substantial paid parental leave and added supports like back-up care and adoption/surrogacy assistance.

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