Join us as a Coutts Crown Dependencies Trading and Credit Manager
- We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
- You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
- This is an opportunity to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
- If you don’t currently live in Jersey you’ll need to specifically state in your CV that you have the right to live and work here to be considered for this role
What you'll do
As a Coutts Crown Dependencies Trading and Credit Manager you’ll be responding to queries from customers promptly and with your team targets in mind. With strong interpersonal skills, you’ll be listening to our customers, developing relationships with them and maintaining an understanding of their needs at all times.
Your day-to-day activities will include:
- Authorising and investigating all transactions to our KPIs
- Collecting and analysing the required information from the customers and businesses
- Reviewing processes which could be automated or enhanced to improve the customer and business experience
The skills you'll need
In order to excel in this role, you’ll have customer service experience along with customer and industry knowledge. You’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.
You’ll also need:
- A minimum level 4 relevant investment qualification such as a CISI Investment Advice Diploma including the securities module
- Trading knowledge is not essential, as training will be provided in the role but knowledge of Excel and processing information would be beneficial
- An awareness of changes in trends, policies and regulations
- An understanding of our industry and its customers and experience of managing stakeholder relationships
Hours
35Job Posting Closing Date:
19/01/2026Ways of Working:Office FirstNatWest Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NatWest Group and has not been reviewed or approved by NatWest Group.
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Flexible Benefits — A flexible ValueAccount structure with pension and benefit funding allows tailoring of health, protection, lifestyle, and savings options, with unused amounts typically paid as cash. This flexibility supports personalisation of coverage, particularly in Great Britain where the framework is most detailed.
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Retirement Support — Employer-funded pension contributions are provided on top of salary in Great Britain, alongside automatic retirement enrollment and share/save programs. This creates structured long‑term wealth support as part of total reward.
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Parental & Family Support — UK policies outline extended maternity, adoption and equal partner leave on full pay with a phased return, plus paid neonatal care leave. These provisions are positioned as market‑leading and complement broader flexibility resources.
NatWest Group Insights
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What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
