Technology Manager

Key Responsibilities

• IT Technical Support  
• Oversee the delivery of reliable, efficient, and scalable IT technical support services for Arc'teryx’s Korea operations, including retail stores, offices, and remote employees. 
• Ensure timely resolution of technical issues to minimize downtime and maintain operational continuity. 
• Implement and maintain IT infrastructure, including hardware, software, and network systems, tailored to Korea’s operational needs. 


• Information Security (Cybersecurity and Privacy)  
• Develop and enforce cybersecurity policies and procedures to protect Arc'teryx’s data, systems, and customer information in Korea. 
• Ensure compliance with local and international privacy regulations, including Korea’s Personal Information Protection Act (PIPA). 
• Conduct regular risk assessments, implement security controls, and lead incident response efforts for any security breaches. 


• Third-Party Technology Vendor Management  
• Manage relationships with third-party technology vendors providing services and solutions for Korea’s operations. 
• Negotiate contracts, monitor vendor performance, and ensure service-level agreements (SLAs) meet Arc'teryx’s quality and security standards. 
• Evaluate and recommend new technologies or vendors to enhance operational efficiency and customer experience. 


• Strategic Alignment and Collaboration  
• Partner with the Korea Business Leader to align technology initiatives with local business goals and growth strategies. 
• Collaborate with the APAC Technology Leader to ensure consistency with regional and global technology standards, policies, and roadmaps. 
• Provide regular updates on technology performance, risks, and opportunities to both solid-line and dotted-line reporting managers. 

Qualifications

• Education:
• Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree or MBA preferred. 


• Experience:  
• 8+ years of experience in IT leadership roles, with at least 3 years in a country or regional technology leadership position. 
• Proven track record in managing IT technical support, cybersecurity, and vendor relationships in a high-growth, retail, or consumer-facing organization. 
• Experience working in Korea or the APAC region, with knowledge of local regulations and business practices. 


• Technical Skills:  
• Strong understanding of IT infrastructure, cloud technologies, and enterprise systems (e.g., ERP, POS, CRM). 
• Expertise in cybersecurity frameworks (e.g., NIST, ISO 27001) and privacy regulations (e.g., PIPA, GDPR). 
• Familiarity with retail technology solutions and e-commerce platforms. 


• Soft Skills:  
• Exceptional leadership and communication skills, with the ability to influence and collaborate across cross-functional teams. 
• Strategic thinker with a customer-centric mindset and a focus on operational excellence. 
• Fluency in Korean and English (written and spoken) is required; additional APAC language skills are a plus. 


• Cultural Fit: 
• Passion for outdoor activities and alignment with Arc'teryx’s commitment to quality, innovation, and sustainability. 

Why Join Arc'teryx?

• Be part of a globally recognized brand that values innovation, craftsmanship, and performance. 
• Lead technology initiatives in a high-growth market with significant impact on Arc'teryx’s success in Korea. 
• Work in a dynamic, collaborative environment with opportunities for professional growth and global exposure.