The Role
The IT Manager - Digital is responsible for managing the end-to-end delivery of digital solutions, overseeing project governance, stakeholder engagement, and ensuring operational stability while driving continuous improvement and compliance.
Summary Generated by Built In
Job Purpose
The Digital Solutions team leads the development and operation of innovative digital technology solutions that elevate client experience in Korea. As a Digital Solution Manager, you will take end-to-end ownership of digital technology solutions as long-term products, from initial conception through delivery, adoption, and ongoing operation. This role requires strong technical expertise combined with business acumen to translate business needs into scalable, secure, and value-driven digital solutions. Working closely with business, regional, and technical stakeholders, you will drive CHANEL’s digital client experience landscape through new solution implementations, continuous enhancements, and operational excellence, ensuring measurable business and client value over time.Key Responsibilities:Project Delivery, Product Ownership & Continuous Improvement- Own digital solutions end to end, balancing delivery, adoption, and continuous value creation
- Manage end-to-end project and product delivery, including stakeholder alignment and execution governance
- Define and prioritize solution roadmaps and backlogs aligned with business value and client impact
- Identify, assess, and manage project and product risks
- Accountable for resourcing, budgeting, and delivery planning
- Identify opportunities for system improvements and optimization
- Orchestrate implementation of system upgrades, enhancements, and evolutions
- Ensure quality across functional and non-functional requirements
- Lead requirements gathering and solution roadmap development for digital solutions
- Translate business needs into clear, prioritized technical requirements and specifications
- Oversee high-level solution design, architecture alignment, and implementation approaches
- Ensure alignment across business, technical, and regional stakeholders
- Create and maintain solution documentation, technical specifications, and decision records
- Leverage data and insights to inform solution evolution and experience optimization
- Own system stability, performance monitoring, and operational readiness
- Oversee production issue resolution in collaboration with internal teams, vendors, and regional stakeholders
- Facilitate incident reviews, manage root cause analysis (RCA), and track corrective actions
- Ensure incidents are resolved with sustainable, long-term fixes rather than temporary workarounds
- Own end-to-end release management, including UAT, deployment planning, and post-release stabilization
- Define and track KPIs related to system performance, reliability, and client experience
- Facilitate strong cross-functional collaboration and knowledge sharing
- Manage relationships with internal stakeholders, vendors, and third-party partners
- Lead regular stakeholder communications, progress reviews, and decision forums
- Drive change management and adoption by ensuring solutions are well understood and embedded into daily operations
- Ensure clear documentation of processes, operating models, and ways of working
- Oversee technical risk assessment and mitigation planning
- Ensure compliance with security, privacy, and IT governance standards
- Orchestrate quality assurance activities and deployment governance
- Monitor and report on project, product, and operational risks
- Manage change control and governance processes to ensure solution integrity
Academic/Professional QualificationsMandatory
Work Experience- Undergraduate degree in Engineering, Computer Science, Digital, Information Technology, or a related field
- Project management certification (PMP/Prince2)
- Agile/Scrum certification
- T Service Management Certification (ITIL)
- 10+ years’ proven experience in solution ownership or technical product management within retail and digital ecosystems
- Strong track record of delivering complex digital solutions in enterprise environments
- Experience managing vendors, outsourced delivery models, and SLAs
- Expertise in incident management, problem resolution, and service quality improvement
- Deep understanding of retail business processes and omnichannel systems
- Strong technical expertise across solution lifecycle management and delivery methodologies
- Knowledge of architecture, security, data privacy, and compliance requirements
- Demonstrated ability in technical problem analysis, resolution, and performance optimization
- Experience applying service management and continuous improvement principles
- Strong stakeholder management, leadership, and cross-functional collaboration skills
Personal Attributes
- Strong ownership mindset with the ability to drive results and deliver measurable business value
- Excellent analytical and problem-solving skills with a structured, methodical approach
- Proactive and improvement-oriented mindset with strong customer focus
- Outstanding communication and stakeholder management skills across all organizational levels
- Ability to manage multiple priorities effectively in complex and fast-changing environments
- Natural leadership presence in technical and operational contexts
- Strategic decision-making capability grounded in business outcomes
- Calm, resilient approach to problem management with a continuous improvement mindset
Top Skills
Agile
Digital Solutions
Itil
Privacy Compliance
Scrum
Security
Solution Lifecycle Management
Technical Product Management
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The Company
What We Do
CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products.
Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship.
It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation.
At the end of 2019, CHANEL employed more than 28,000 people across the world.
