Count Room Representative

Essential Job Functions: 

• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.       
• Collects and counts revenue from various drop sources per MIC and departmental guidelines.
• Counts, sorts and organizes all currency, coin, coupons, chips and paperwork from the drop containers.
• Retrieves drop boxes from the storage area and appropriately stores all boxes and carts.
• Loads currency counters, utilizes the counter interface, and collects, sorts and reconciles counted funds.
• Straps and hand-stamps money bundles.
• Totals all cash, coin, chips, coupons, other monies, and reconciling documents by shift and by day/date.
• Enters count information into various PC based applications.  Printing, signing all reconciling documents and verifying their accuracy.
• Loads appropriate boxes into carts and pushes/pulls carts to designated areas for transportation to the casino floor. 
• When a slot machine is being played at the time of bill validator drop, uses excellent guest service skills to assure the guest’s satisfaction.
• Accounts for all Count Room keys and ensures compliance with MIC requirements.
• Sorts, counts, rolls coin and delivers to the Cashier department.
• Collects and weighs tokens from arcade machines. Returns counted tokens to arcade change machines. 
• Collects and counts currency from arcade change machines and takes meter readings.
• Completes all paperwork accurately and delivers it to the appropriate department in a timely manner, including scanning of all relevant documentation.
• Responsible for the loading of coin/currency and count of dropped funds for all the        casino floor ticket redemption kiosks
• Communicates with other departments and the Gaming Control Board to coordinate drop and count schedules.
• Communicates currency counter maintenance requests to vendor technicians and IT service requests.
• Utilizes a pager to answer service requests from other departments as well as initiate and respond to internal communications with other Count Room employees.   
• Maintains Count Room in a clean and orderly fashion.
• Monitors supply levels and requests supply orders
• Follows safety and security guidelines and adheres to department procedures
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed, professional appearance.
• Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures.
• Must be able to work a varied schedule including holidays, nights and weekends as needed.
• Must be able to work a reasonable amount of overtime when required.
• Perform other duties as assigned.

Physical, Mental & Environmental Demands:           

• Must be able to maneuver in and around all count rooms. 
• Must be able to respond calmly in crisis and stressful situations, including employee conflicts. 
• Must be able to perform the job duties of hard count and soft count team members. 
• Must be able to push and pull carts and carry up to 75 pounds of boxes filled with currency. 
• Must be able to grip objects and have good finger movement when counting and handling currency. 
• Must be able to differentiate denominations of chips and authenticity of currency. 
• Must be able to stand for extended periods. 
• Must be able to operate a computer, ten key adding machine, and money counter. 
• Must be able to bend, stoop, reach, kneel, twist as necessary. 
• Must be able to read, write, speak and understand English. 
• Must be able to respond to visual and aural cues.
• Must be able to work in areas containing secondhand smoke, dust, loud noises and bright lights. 

Qualifications: 

• High school diploma or equivalent required. 
• Adding machine, computer terminal operation, and currency counting machine skills helpful. 
• Basic mechanical (repair) ability preferred. 
• Prior supervisory experience is preferred. 
• Prior count room or money handling experience (casino or bank) is preferred. 
• Must be able to work all shifts. 
• Must be able to get along with co-workers and work as a team. 
• Must present a well-groomed appearance
• Must be at least 21 years of age.
• Must have strong organizational, analytical and communication skills, both verbal and written.