Corporate Services Manager, North

ROLE PURPOSE

Responsible for all facilities-based activity from an operational perspective in their region, leading and supporting the development, implementation and monitoring of a sustainable framework and protocol for Corporate Services activity.

Corporate Services covers all office, residential and guest house facilities in the region and includes canteen operation, property maintenance, furnishing and housekeeping. In addition, the post holder has responsibility for immigration matters in the region of operation and oversight for travel/ticketing and visas in the region (and other locations as required).

ROLE RESPONSIBILITIES

• Develop and implement an annual agenda for Corporate Services in the region, in line with a functional plan, ensuring plans support the needs of the business but are also flexible enough to cope with changes as and when they occur.
  
• Support the development and continuous improvement of corporate services systems and policies in line with best practice.
  
• Establish effective relationships with vendors and suppliers, regularly challenging to ensure timely, cost-effective delivery of goods and services.
  
• Manage the organization’s property portfolio in the region.
  
• Collaborate with partners across functions and locations, vendors and suppliers to ensure properties, facilities and related arrangements comply with HBM Health & Safety standards.
  
• Embed a performance management culture within the region team as a means of driving business improvement by ensuring clear objectives, feedback and the improvement of customer satisfaction through behaviors aligned with our values.
  
• Work in partnership with the vendors to identify opportunities and areas of improvement to support improved organizational and people performance in line with business needs.
  
• Provide corporate services data reporting and analysis to satisfy routine and ad-hoc organizational requirements and key analyses, e.g. hotel spend, visas, etc.
  
• Collaborate with and support other teams within the O&HR function as required.
  
• Track and monitor the delivery of corporate services activities to agreed procedures, standards and timescales, as defined by the Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s).
  
• Interpret and analyze a range of management data and utilize it to enhance the effectiveness of corporate services delivery across the organization.
  
•  Report to Head, Corporate Services, and client groups as required, on the achievement against Service Level Agreements/KPIs and follow up action where necessary.
  
• Track internal trends within corporate services for the region, identifying and recommending appropriate change initiatives to Head, Corporate Services and leading implementation for the region as required.
  
• Drive continuous improvement and service development through keeping abreast of developments in external corporate services fields and exploiting business opportunities.
  

HOUSEKEEPING

• Ensure that all necessary housekeeping is carried out at all external areas within the jurisdiction of the company premises such as driveways, parking lots, lawns etc. to foster a clean and safe work environment.
  
• Develop and ensure that agreed standards of cleanliness and hygiene are maintained in all offices, canteen and residential areas in accordance with safety procedures and administration.
  
• Carry out periodic inspections of contractors to ascertain adherence with correct procedures, administration and best practice cleaning and sanitizing; reporting any deviation to necessary authorities and ensuring adherence to best practice cleaning
  
• Facilitate weekly meetings with outsourced cleaning/maintenance contractors for effective follow-up on all Facilities jobs
  
• Ensure proper handling and disposal of waste on site, liaising (as necessary) with Environmental and other relevant departments for efficient and effective waste management.
  
• Proactively provide advice and guidance to staff at all levels of the organization to facilitate optimal use of accommodation and facilities and initiate an active campaign on safety measures in the building.
  
• Provide relocation services to eligible employees to minimize disruption while ensuring compliance with policy.
  

ESTATES AND FACILITIES MAINTENANCE

• Develop, implement, and maintain policies and procedures for the effective management of HBM Nigeria accommodations and facilities.
  
• Participate in the development of policies and procedures that affect the use of supplies and facilities.
  
• Create monitoring systems/ or programs in the company to detect problems as early as possible and initiate interventions to solve the problems in the facilities.
  
• Ensure that all furniture, furnishings and fittings are properly kept, checked, and maintained in good working condition in accordance with correct procedures, report and ensure timely close out of all noted faults.
  

COST MANAGEMENT

• Prepare and manage the department’s budget ensuring effective operations and facilities maintenance.
  
• Develop canteen SLA to ensure that the quality and standard of service conforms with the necessary regulatory and contractual standards.
  
• Provide needed facilities to ensure the smooth running of the canteen services within the location (plant/office) at all times.
  
• Ensure canteen workers conform to appropriate hygiene standards at all times, including periodic medical tests required for food handlers.
  
• Ensure that the canteen invoices are promptly settled to avoid any payment-related disruptions in service.
  

Critical Experience

• 5 - 7 years working in a large organization in a similar role
  
• Experience in any area of corporate services, i.e. vendor management, facilities, protocol, events, will be an advantage
  

Critical Knowledge

• Understanding of facilities management and the building/construction industry.
  
• Understanding of document storage requirements, policies and procedures.
  
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• Bachelor’s degree in any relevant field.
  
• ​Professional certification in Facilities Management or a related discipline will be an added advantage.