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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Equifax is looking for a talent credit risk customer life cycle expert to refine and manage the customer product journey at Equifax from start to finish. This job will be responsible for defining and evolving the customer journey within Equifax's USIS Division.
The ideal candidate will navigate a complex and matrixed product offering and create coherent journeys and experiences to target customer segments. They will define what products and offerings are best to engage customers with an eye on how to then grow the business within an established customer, reflecting the additional value driven through Equifax products.
The ideal candidate is obsessed with creating long term customers and has a proven track record for creating cohesive experiences that address the full lifecycle of credit needs for business customers.
What you'll Do
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Evaluate and perform gap analysis on existing customer journeys across multiple segments
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Propose solutions to address gaps and address new opportunities in the customer product journey
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Oversee the customer product journey for key customer segments
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Manage the roadmap for customer product journey enhancements across multiple platforms
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Work closely with product managers, tech leaders ,data scientists and other leaders to drive and measure customer journey outcomes
What is the experience you need
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Bachelor's degree, MBA preferred
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5 years of experience working with FinTech, Telco and/or Auto verticals
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10+ years of industry experience supporting credit risk life cycle stages (Pre screen, origination, account management)
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5 or more years of experience in Product Management
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2 or more of management experience
What could set you apart
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Expert knowledge of credit Risk Data industry
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Relevant product management experience in two or more of the credit lifecycle stages
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Strong customer segmentation capabilities
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5+ Years of CX experience
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Excellent presentation skills
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Experience managing a product ecosystem
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location:
USA-Atlanta-One-Atlantic-Center
USA-Atlanta JV White
Function:
Function - Product
Schedule:
Full time
What We Do
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward.
Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region.
For more information, visit Equifax.com.
