Operations Coordinator

We're Proof, a high-growth startup in the legal tech industry. We’ve built a best-in-class legal services platform that thousands of law firms use. Our marketplace platform helps law firms and pro se parties access more efficient, transparent, and accessible legal services that are not traditionally available to everyone. We have a clear path to double our business again this year and are building a team to take on the challenges of that rapid scaling.

We welcome people from all backgrounds who seek the opportunity to help build a future where access to legal services is readily available, affordable, and efficient. If you have the curiosity, passion, and collaborative spirit to achieve the fundamental change of an outdated industry, come work with us.

Job Brief

We are looking for a reliable and organized Operations Coordinator to assist with managing daily logistics and activities. In this entry level position, you will contribute in an administrative capacity by assisting our server operations teams and on special projects. Responsibilities include helping their organization run smoothly and ensuring that deadlines, affidavits are filed, or related tasks get accomplished on time with no issues. Ultimately, you will work in a support role and oversee many administrative duties as needed.

This is an onsite role located in the Detroit, Michigan area with ability to come into the office 5 days per week.

Responsibilities 

• Assist with the management of daily operational activities
• Perform administrative tasks, such as coordinating pre-filing and filing of affidavits of service, contacting courts, reporting case updates to clients, etc.
• Manage physical mailing and the maintenance filing systems
• Support Senior Managers to execute on customer case needs
• Facilitate the delivery of affidavit filing with county and state courts
• Facilitate cross-channel feedback from customers and employees to management and executive teams
• Work with team leaders, managers, and department heads to learn departmental needs and goals
• Ensure all activities conform to local, federal, industry, and company standards
• Observe, review, and analyze processes to identify inefficiencies and build solutions for areas of improvement
• Identify and resolve any problems related to layered systems and processes

Requirements and Skills

• 1+ years proven work experience as an Operations Coordinator or similar role
• Strong computer software and analytics skills required (Proficiency with MacOS preferred)
• Proficiency in spreadsheet software (e.g., Microsoft Excel or Google Sheets)
  
• Proficiency in analyzing and reporting data to management or customers
• Good time management, prioritization, and multitasking abilities
• Excellent interpersonal skills to build strong relationships with colleagues
• Effective communication, including speaking, writing, and active listening
• Able to give and receive feedback and constructive criticism from a variety of channels
• Excellent strategic planning and problem-solving skills
• High school diploma or equivalent preferred
• Experience in legal services preferred

Role & Benefit Details 

• Full time, hourly position
• Medical, dental, vision, disability insurance, and 401K available
• Flexible Time Off and Holidays

Compensation

• $18 - $21 per hour, plus overtime based on experience and location 
• Eligible to participate in company bonus plan

E-Verify

This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

Application Deadline

November 1, 2024