This is a remote role that requires the candidate to work onsite at customer locations. To provide onsite customer support, the candidate must reside in the Houston or Dallas, TX area.Job Description
Roles and Responsibilities:
Provide remote and on-site technical support.
Utilize the GEHC escalation process as needed, work closely with local customer and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner.
Drive Material and Purchased Service cost improvement initiatives for the modality, and work closely with Director of Service and Zone Operations Manager to help achieve Material OP.
Coach and train for FSE's to ensure that technical and customer skills are up to date and meet the needs of the business.
Project leadership in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution, and new product introduction support.
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
Complete all planned Quality & Compliance training within the defined deadlines.
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
Ensure timely dispatch closure.
Ensure completion of all field modifications instructions (FMI?s) within prescribed timeframe.
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
Accessible "after hours" and weekends for critical issues and coverage as necessary.
Required qualifications:
Bachelor's degree or Associate's degree and or 4 years of technical service experience or equivalent (defined as High School Diploma/GED and 6 years progressive experience in technical support.
Desired Characteristics:
Bachelor's degree in Electrical Engineering or Electrical Technology. Minimum of 3 years of troubleshooting GE diagnostic imaging equipment.
Previous problem solving experience.
Project Leadership experience.
Knowledge of modality applications.
Strong communication and team work skills
Proven ability to lead teams.
Strong prioritization and organizational skills.
Self-starter.
Prior experience working with Word, Excel and PowerPoint.
Basic financial analysis abilities.
Coaching skills.
Healthcare field service experience
#LI-ER1
#LI-Remote
We will not sponsor individuals for employment visas, now or in the future, for this job opening. Additional InformationGE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
Skills Required
- Bachelor's degree or Associate's degree and or 4 years of technical service experience or equivalent
- Minimum of 3 years of troubleshooting GE diagnostic imaging equipment
GE Healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GE Healthcare and has not been reviewed or approved by GE Healthcare.
-
Healthcare Strength — Healthcare coverage is portrayed as comprehensive, including medical, dental, and vision options with HSA-eligible choices and preventive care coverage. Mental health and well-being support programs are also emphasized as part of the overall package.
-
Retirement Support — Retirement support is described as meaningful, with a 401(k) match and additional programs such as student-loan matching in some descriptions. Legacy pension and retiree medical obligations for certain closed groups also signal continued support for long-tenured populations.
-
Strong & Reliable Incentives — Variable and role-linked earning opportunities appear attractive in some job families, including high on-target earnings potential in certain sales roles. Additional role-based perks like company cars and travel-related reimbursements further increase the perceived value of total rewards in those positions.
GE Healthcare Insights
What We Do
Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence. As a leading global medical technology and digital solutions innovator, GE Healthcare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform. With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world. We embrace a culture of respect, transparency, integrity and diversity.
