Exceptional Hospitality Starts with You
As an IT Coordinator, you will help ensure the reliability and continuity of the hotel’s technology environment, providing technical support and coordinating day-to-day IT needs in accordance with Hilton technology standards.
Here's what you'll do during a typical day:
- Provide timely technical support to hotel departments and Team Members for hardware, software, systems and connectivity issues.
- Monitor and support the hotel’s IT infrastructure, network connectivity and technology equipment.
- Coordinate installation, configuration, maintenance and troubleshooting of computers, printers, communication devices, A/V equipment and other technology assets.
- Maintain accurate inventory and control of IT equipment, hardware, software and related assets.
- Follow up on incidents, service requests and technology-related issues through the corresponding support channels.
- Coordinate with Hilton Technology teams and external vendors when additional technical support or escalation is required.
- Support hotel systems and technology used across operational departments, ensuring appropriate availability and functionality.
- Maintain documentation of repairs, preventive maintenance, equipment assignments and technology service requests.
- Provide guidance and basic training to Team Members regarding systems, hardware and software.
- Support technology requirements for meetings, events and hotel operations.
- Ensure compliance with Hilton technology, information security and data protection standards.
- Identify recurring technology issues and recommend preventive or corrective actions.
- Bachelor’s degree or technical background in Information Technology, Computer Systems, Engineering or a related field.
- Previous experience in IT support, preferably within hospitality or a service-oriented environment.
- Knowledge of hardware, software, networks, connectivity and troubleshooting.
- Strong customer-service and problem-solving skills.
- Ability to prioritize multiple requests and respond effectively to operational needs.
- Intermediate English preferred.
- Availability to provide support according to hotel operational requirements.
Skills Required
- Bachelor's degree or technical background in Information Technology, Computer Systems, Engineering, or a related field
- Previous experience in IT support, preferably in hospitality or a service-oriented environment
- Knowledge of hardware, software, networks, connectivity, and troubleshooting
- Strong customer-service and problem-solving skills
- Ability to prioritize multiple requests and respond effectively to operational needs
- Intermediate English
- Availability to provide support according to hotel operational requirements
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — The Go Hilton travel program offers up to 110 discounted nights per year, with employee room rates as low as $40 and additional friends-and-family and on‑property dining discounts. Select programs like Thrive Sabbatical and Thrive Reset provide paid time off with stipends for personal goals or recharge.
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Retirement Support — The U.S. 401(k) match is 100% on the first 3% of pay plus 50% on the next 2%, enabling up to a 4% employer match when contributing 5%. This delivers a clear, formula-based boost to long‑term savings.
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Parental & Family Support — New parents receive four weeks of fully paid parental leave, with birthing parents receiving an additional eight weeks for a total of 12 weeks. Adoption assistance and caregiving support resources are also available.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,400 properties and nearly 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 260 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone.
Why Work With Us
Hilton is proud to be recognized as the World’s Best Workplace by Great Place to Work and Fortune. At Hilton, every job makes the stay. Team Members can make an impact, be themselves, build new skills, grow their careers, explore opportunities around the world, and enjoy people-first benefits like Go Hilton travel discounts.
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Hilton Offices
OnSite Workspace
With more than 9,400 hotels and properties in 144 countries and territories, plus corporate offices and teams around the world, Hilton offers opportunities to build a career in destinations and communities worldwide.
